The following guides are on how to use your VCN account on various email clients and platforms only

Generic Email Configuration



Outlook Express

Outlook 2003

Outlook 2007

Outlook 2010

Outlook 2016

Outlook on Windows 10
Android Generic Configuration
Android 7.x and Up
Samsung Tablet (Android Tablets in General)
iOS 10
iOS 12
Other Email clients

Apple Mail


Windows Live Mail


Automatic Forwards for Telnet or SquirrelMail
Automatic Forwarding using Telnet
Setup Auto-respond/Email forwarding
Manage Space

Squirrelmail – Webmail



Email Sending/Receiving Problems

Receiving duplicate/same messages every time

SMTP error - could not connect to sending (SMTP) server


Not receiving messages

Email Failed Permanently

Receiving too much spam

How to Report an Error

If you having a problem and are a registered user of VCN, please help us to identify you on our system by providing us your full name, your username (not the password), and phone number. Please provide a clear description, any error message(s), and the events leading to the problem. Also include what operating system (Windows XP, 2000, etc) you are using, as well as which email client (Outlook Express, Thunderbird, etc). Our staff can only help if they can identify what kind of problem you’re having. The information you provide determines the next steps to be done and how we can fix it or help you to solve it. Consider what changes you have made before the error occurred. How often does the error occur? When does the issue occur? Have you encountered similar problems before

Example for Email Problems:

I recently switched from VCN dial up to a high-speed connection. I would like to continue using my VCN email, but when I try to send emails I get an error that the SMTP cannot be found. My Operating System is Windows XP, and I am using Outlook Express for my emails.

What is SPAM?

Spam: (from wikipedia) the abuse of electronic messaging systems (including most broadcast media, digital delivery systems) to send unsolicited bulk messages indiscriminately. While the most widely recognized form of spam is e-mail spam, the term is applied to similar abuses in other media: instant messaging spam, Usenet newsgroup spam, Web search engine spam, spam in blogs, wiki spam, online classified ads spam, mobile phone messaging spam, Internet forum spam, junk fax transmissions, and file sharing network spam.

Creating a SPAM Filter/Folder


Outlook Express

Outlook 2002


Thunderbird 60

Spam Filter & Reporting


VCN outgoing mail service set up guide

If you ever had problems with sending emails with another internet provider (e.g. Shaw, Telus, etc). VCN is now offering outgoing email service. This allows you to send emails with any internet provider.

How does it work?

  1. Fill out the VCN outgoing mail service registration form.
  2. VCN will reply you with a confirmation that your name has been added on our list.
  3. Follow the set up guide below.

VCN outgoing mail service for Apple Mail

VCN outgoing mail service for Microsoft Office Outlook 2010


VCN outgoing mail service for Android

VCN outgoing mail service for iPhone

Blocking and Unblocking Email Addresses.