VCN will be closed on Monday, August 2, 2021. The help desk will open on Tuesday, August 3, 2021 at 10am for support by phone and email.
Feel free to send an email to help@vcn.bc.ca or leave a voicemail at 778-724-0826. Please provide your full name, VCN user name, contact details, and a short description of the problem.
VCN is planning to reopen on Tuesday, September 7, 2021. If stage 4 of the BC reopening plan is moved then VCN will adjust our schedule accordingly.
To reduce the number of people at the office, we will schedule appointments and have time limits. Drop-ins appointments will not be allowed. You can email help@vcn.bc.ca or call 778-724-0826 to let us know you need some in-person assistance. VCN will reach out to you to schedule an appointment closer to the opening date.
Additional information will be posted closer to September 2021.
From July 22, 2021 to July 23, 2021 some VCN email accounts were unable to login. The error message would say your password was incorrect. The issue was resolved July 23, 2021 by 11am.
Starting on Tuesday, June 15, 2021 at 00:01am, VCN will be upgrading the email server. Emails will be copied to the new server and service will be restored on Tuesday, June 15th at 11am or earlier.
During this time, email service will be paused and incoming emails will be stored on a backup service. You will not be able to access your emails to make sure everything is copied to the new server.
Dial-up and web sites will continue to operate but there could be a short downtime.
This is your notice for VCN’s Annual General Meeting. Please join us!
When: at 5:30 pm (registration at 5:00pm) on Thursday, May 27, 2021
Where: Online using Zoom
VCN members will receive a Zoom meeting link in an email. If you do not receive your meeting invitation, please email us at help@vcn.bc.ca or call 778-724-0826.
If you have not already renewed your membership, please renew it by mailing a cheque or donating online. Please let us know if you plan to mail a cheque or if you will be donating late so we can send the meeting invitation to you.
The membership cost is $15.00 per year.
As always, if you pay $25 or more, we are able to issue a Charitable Tax receipt.
Donation information can be found at https://www2.vcn.bc.ca/donate
An informal discussion after the business of the AGM is open for member’s information, feedback and direction.
To make the most of the time we have, please email help@vcn.bc.ca to RSVP and respond with any VCN relevant discussion questions you have. While the board and staff will make it a priority to answer every question, we will only have time to fully discuss the top few questions sent or submitted at registration.
If you would like to setup and test out Zoom before the AGM please email help@vcn.bc.ca or call 778-724-0826 to setup an appointment time with the VCN Help Desk.
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Registration: 5:00 pm
Agenda
Question and Answer Period – ending not later than 8:45 pm.
Craig McLachlan — Chair of the Board
On Saturday, May 1, 2021, a failure with one of VCN’s spam filtering servers caused blank emails to be received. If the problem affected your account, you would have received an email but without any content. There would be no way for VCN to recover these blank emails because the content was never stored. We recommend that you reply to the blank email and ask the sender to resend it.
On Saturday, May 1, 2021, one of VCN’s spam filtering servers was overloaded with too many emails and it ran out of space. This caused an error where the email content would be missing. Since the server didn’t fail completely the backup servers weren’t used.
On Saturday, May 1, 2021 at around 8pm the issue was noticed and the spam filter server with the issue was turned off so another spam filter server could correctly process emails.
VCN will be closed on Friday, April 2nd and Monday, April 5th. We will open on Tuesday, April 6th at 10am for support by email and phone.
Feel free to leave a detailed message at 778-724-0826 and someone will call you back.
VCN will be closed on:
On Thursday, November 5th the email server was updated to support newer encryption methods. If you’re using Thunderbird and had issues it should work automatically now.
Starting on Sunday, August 2nd, 2020 at 8:30pm, one of VCN’s servers had a hard drive failure. No data was lost but some services such as email, websites, and dial-up did not work.
On Monday, August 3rd, 2020 at 8am the backup server was enabled and most services were restored.
On Tuesday, August 4th, 2020 at 10am the incoming email server was restored. Emails were stored on the backup email server. It will take a few hours for all emails to be sent from the backup email server to the main email server.
There are no upcoming events.
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