Dial-up Maintenance Tues Oct 12th

Update: Due to an issue outside of VCN’s control, the phone numbers will be moved on Tuesday, October 12th.

Here’s a list of VCN’s dial-up phone numbers.
New number: 778-300-1879
Old number: 604-638-0189

VCN’s current dial-up phone numbers will be moved on Wednesday, October 6th, 2021.
Dial-up will be unavailable when the phone numbers are being moved.

We recommend that you write down the new dial-up number, 778-300-1879, and use it if there are any issues. You may also start using 778-300-1879 now to avoid any issues during the maintenance.

If you have any issue please call 778-724-0826 Monday to Friday from 10am to 4pm for assistance.


VCN phones down Friday Sept 17

Sept 23th update: Please leave a voicemail on our backup phone number at 778-900-0826 for a call back. You may receive a call back from a different phone number.

Sept 17th update: The attacks are continuing so phone service will go up and down. Our phone provider is currently working on resolving the issue.

Update: VCN’s phones started to work Thursday, September 16th around noon.

VCN’s phone provider is being attacked. They’re currently fixing the issue.

VCN’s help desk phone number, 778-724-0826, will be down. The phone will ring but no one can pick up the call and you won’t be able to leave a voicemail. In the meantime, please email the help desk at he[email protected]. VCN’s other phone numbers will also be down.

Dial-up phone numbers are not affected by this issue and will continue to work.


VCN closed on Monday Sept 6th

VCN will be closed on Monday, September 6, 2021. VCN will be open on Tuesday, September 7, 2021 for support by phone at 778-724-0826 and email at [email protected].


Sending VCN emails with any Internet provider

We are currently aware of issues sending out VCN emails with Telus and Shaw customers. You are no longer allowed to use Telus or Shaw’s email servers for another email addresses.

You can send out emails using your VCN account from any Internet provider. This service can be used if you have issues with any Internet provider or even if you don’t have any current issues.

To send out emails using your email account. You will need to activate the service with VCN. You can call the help desk at 778-724-0826 or fill out this form. Once the account is activated you will get a call back or an email.

VCN’s outgoing email service is or

The port is 587.

Logging in or authentication is required.

Encryption or also called SSL, TLS, or STARTTLS is required.

Do not enabled SPA or Secure Password Authentication.
Use “Normal Password” password when it’s available.

If you also need assistance configuring your email client please let us know.


VCN closed Monday Aug 2, 2021

VCN will be closed on Monday, August 2, 2021. The help desk will open on Tuesday, August 3, 2021 at 10am for support by phone and email.

Feel free to send an email to [email protected] or leave a voicemail at 778-724-0826. Please provide your full name, VCN user name, contact details, and a short description of the problem.


VCN Reopening Plan

VCN is planning to reopen in September 2021. The exact date will depend on the date of stage 4 of the BC reopening plan and when the office building will be open to the public again. Additional information will be posted as we receive it.

To reduce the number of people at the office, we will schedule appointments and have time limits. Drop-ins appointments will not be allowed. You can email [email protected] or call 778-724-0826 to let us know you need some in-person assistance. VCN will reach out to you to schedule an appointment closer to the opening date.

Additional information will be posted closer to September 2021.


Email login issue

From July 22, 2021 to July 23, 2021 some VCN email accounts were unable to login. The error message would say your password was incorrect. The issue was resolved July 23, 2021 by 11am.


Email server upgrade June 15th

Starting on Tuesday, June 15, 2021 at 00:01am, VCN will be upgrading the email server. Emails will be copied to the new server and service will be restored on Tuesday, June 15th at 11am or earlier.

During this time, email service will be paused and incoming emails will be stored on a backup service. You will not be able to access your emails to make sure everything is copied to the new server.

Dial-up and web sites will continue to operate but there could be a short downtime.


VCN AGM Thurs May 27th 2021 at 5:30pm

This is your notice for VCN’s Annual General Meeting. Please join us!

When: at 5:30 pm (registration at 5:00pm) on Thursday, May 27, 2021
Where: Online using Zoom

VCN members will receive a Zoom meeting link in an email. If you do not receive your meeting invitation, please email us at [email protected] or call 778-724-0826.

If you have not already renewed your membership, please renew it by mailing a cheque or donating online. Please let us know if you plan to mail a cheque or if you will be donating late so we can send the meeting invitation to you.
The membership cost is $15.00 per year.
As always, if you pay $25 or more, we are able to issue a Charitable Tax receipt.

Donation information can be found at

An informal discussion after the business of the AGM is open for member’s information, feedback and direction.

To make the most of the time we have, please email [email protected] to RSVP and respond with any VCN relevant discussion questions you have. While the board and staff will make it a priority to answer every question, we will only have time to fully discuss the top few questions sent or submitted at registration.

If you would like to setup and test out Zoom before the AGM please email [email protected] or call 778-724-0826 to setup an appointment time with the VCN Help Desk.


Registration: 5:00 pm


  1. Call to order 5:30 pm
  2. Approval of Agenda
  3. Approval of Minutes of the previous AGM 2020
  4. President’s Report
  5. Staff Report on current programs
  6. Presentation of the Financial Statements
  7. Appointment of Accounting Firm to Perform the Annual Review Engagement
  8. Volunteer Recognition
  9. Nominations and Election of Directors
  10. Other Business
  11. Adjourn

Question and Answer Period – ending not later than 8:45 pm.

Craig McLachlan — Chair of the Board


Blank email issue – May 1, 2021

On Saturday, May 1, 2021, a failure with one of VCN’s spam filtering servers caused blank emails to be received. If the problem affected your account, you would have received an email but without any content. There would be no way for VCN to recover these blank emails because the content was never stored. We recommend that you reply to the blank email and ask the sender to resend it.

On Saturday, May 1, 2021, one of VCN’s spam filtering servers was overloaded with too many emails and it ran out of space. This caused an error where the email content would be missing. Since the server didn’t fail completely the backup servers weren’t used.

On Saturday, May 1, 2021 at around 8pm the issue was noticed and the spam filter server with the issue was turned off so another spam filter server could correctly process emails.