VCN holiday hours

VCN will be closed on:

  • Friday, December 25th
  • Monday, December 28th
  • Friday, January 1st


Email server updated Thurs Nov 5th

On Thursday, November 5th the email server was updated to support newer encryption methods. If you’re using Thunderbird and had issues it should work automatically now.


Server issue resolved Tues August 4th

Starting on Sunday, August 2nd, 2020 at 8:30pm, one of VCN’s servers had a hard drive failure. No data was lost but some services such as email, websites, and dial-up did not work.

On Monday, August 3rd, 2020 at 8am the backup server was enabled and most services were restored.

On Tuesday, August 4th, 2020 at 10am the incoming email server was restored. Emails were stored on the backup email server. It will take a few hours for all emails to be sent from the backup email server to the main email server.


VCN closed Monday, May 18th

VCN will be closed on Monday, May 18, 2020. VCN will reply to emails and phone calls on Tuesday, May 19, 2020 starting at 10am.


VCN closed Friday April 10th and Monday April 13th

VCN will be closed on Friday, April 10th and Monday, April 13th. We will answer emails and phones on Tuesday, April 14th after 10am.


VCN office closure

VCN’s offices will be remain closed until further notice.

Technical support will still be provided by email at [email protected] and by phone at 778-724-0826.

Phone calls will go directly to voicemail due to higher than normal call volumes and reduced staff at the VCN help desk. We will call you back as soon as possible. Please leave a clear message with the following information:

  • Name
  • VCN user name
  • Phone number
  • Email address
  • Description of the problem

To access VCN’s free dial-up Internet service, register at The account will work right away without activation. You will need a home phone line and dial-up modem to use the service. Dial-up setup instructions can be found at


VCN office closed

VCN will be closing the office and public computer lab this week starting on Monday, March 16, 2020. There will be support by email and limited support by phone.

For technical support please email [email protected]. You can also call 778-724-0826 and leave a voicemail. A volunteer will call you back when they’re available.

Please include the following information in your message:

  • Full name
  • VCN username
  • Phone number
  • Email address
  • Description of the problem or the error message

Please check the VCN web site at for any further information or to see if the office is open.


Update your VCN password

VCN will be requiring accounts update their password. VCN recommends that you update your password annually and use unique passwords.

Many online web sites have been compromised. If you reuse the same password then hackers can also gain access to your other accounts.

You can use to check if you have any compromised accounts. You can also sign up for notifications by entering your email at

To help remember all your passwords you can use an open source password manager such as Firefox Lockwise, KeeWeb, or Bitwarden.

Alternatively, you can keep a notebook of all your passwords in a secure place.


VCN Annual General Meeting Tues Feb 25th at 5:30pm

Hello VCN members and guests!

This is your notice for VCN’s Annual General Meeting.  Please join us!

When: at 5:30 pm (registration at 5:00) on Tuesday, February 25, 2020
Where: the 2nd floor, 111 West Hastings Street (Woodward’s Building) Vancouver BC V6B 1H4

Pizza and light refreshments will be provided.

Everyone is welcome to the meeting. As a reminder – only VCN members are permitted to vote.

If you have not already renewed your membership, please be ready to do so at the event.
The membership cost is $15.00 per year.
As always, if you pay $25 or more, we are able to issue a Charitable Tax receipt.

You can also donate online at

An informal discussion after the business of the AGM is open for member’s information, feedback and direction.

To make the most of the time we have, please reply to this email to RSVP and respond with any VCN relevant discussion questions you have.  While the board and staff will make it a priority to answer every question, we will only have time to fully discuss the top few questions sent or submitted at registration.


Registration and Refreshments:  5:00 pm


1. Call to order 5:30 pm
2. Approval of Agenda
3. Approval of Minutes of the previous AGM 2019
4. President’s Report
5. Staff Report on current programs
6. Presentation of the Financial Statements
7. Appointment of Accounting Firm to Perform the Annual Review Engagement
8. Volunteer Recognition
9. Nominations and Election of Directors
10. Other Business
11. Adjourn

Question and Answer Period – ending not later than 8:45 pm.

Craig McLachlan — Chair of the Board


VCN closed Dec 25, Dec 26, and Jan 1

VCN will be closed on Wednesday, December 25th, Thursday, December 26th, and Wednesday, January 1st.