Email Help Procedure

Outlook Express

There are minor differences in the layout between the two applications, however the information and which step you put the information in should be very similar.

    1. Start Outlook Express, and on the Tools menu, click Accounts.ol_express_1
      NOTE: If the Internet Connection Wizard starts up automatically, skip ahead to step 3.
    2. Click Add, and then click Mail to open the Internet Accounts Wizard:ol_express_2
    3. On the Your Name page of the wizard, type your name as you want it to appear to everyone who gets e-mail from you, and then click Next.Most people use their full name, but you can use any name-even a nickname-that people will recognize:
    4. On the Internet E-mail Address page, type your e-mail address, and then click Next:ol_express_4
    5. On the E-mail Server Names page, you will be using a POP3 account:
      • The Incoming mail server will be:
      • The Outgoing SMTP server will be:
      • NOTE: If you wish to use Telus or Shaw as your internet provider, please go to your provider’s website and follow their Outgoing Server settings.
      • NOTE: Using the Outgoing Mail Server ‘’ first requires registering for access HERE.


    6. On the Internet Mail Logon page, type your account name and password.
    7. Click Next, and then click Finish.


8. Now we need to reconfigure Incoming/Outgoing server settings. From the Tools menu, click Accounts and press on Properties button:

9. Go to Advanced tab:

10. Change Incoming/Outgoing server settings as following:

    • Incoming settings:
      Incoming mail: 110
      Check “The server requires a secure connection (SSL)” check-box
    • Outgoing settings:
      Outgoing mail (SMTP): 587
      Check “The server requires a secure connection (SSL)” check-box


11. Press on OK button.