Email Help Procedure

Mozilla Thunderbird

  1. Open “Mozila Thunderbird” and select Email:step_1
  2. Select “Skip this and use my existing email”:
    step_2
  3. Enter your Name (the name that will appear on e-mails you send), E-mail address, Password and press on “Continue” button:step_3
  4. Select POP3 then You can see your email address (youraccount@vcn.bc.ca) showed at the top of the panel:
    step_4
  5. Press on the “Manual config” button:
    step_5
  6. Go to Server settings and check Incoming server settings which are automatically inserted:
    • Server hostname: mail.vcn.bc.ca
    • Port: 110
    •  SSL: STARTTLS
    • Authentication: Normal password
    • Username: Your VCN email address without the @vcn.bc.ca
      step_6
  7. Go to Outgoing section (SMTP) and input the information below:
  8. When you use VCN’s outgoing server (You need to register in advance):
    • Server hostname: out.vcn.bc.ca
    • Port: 587
    • SSL: STARTTLS
    • Authentication: Normal password
    • Username: Your VCN email address without the @vcn.bc.castep_8.1
  9. When you use VCN’s dial up connection:
    • Server hostname: mail.vcn.bc.ca
    • Port: 25
    • select No Authentication
  10. If you are using another ISP please use their guide.