Procedure VCN Dialup

Configuring Windows 2000

Posted May 9, 2014 by VCN.
  1. Right-button click on My Network Places and select Properties.
  2. Double-click on Make New Connection.
  3. A wizard will appear
Type of User Phone Number
Regular User 604-638-0189
Community Group 604-638-0195
Alternate Number 604-638-1365
  1. Click Next to continue. A list of items will appear. Select Dial-up to the Internet<. Click Next.
  2. On the next page, select I want to setup my connection manually. Click Next.
  3. On the next page, select connect through a modem. Click Next.
  4. Uncheck the use area code and dialing rules. Enter the 10-digit phone number for your type of user. Click Next.
  5. Now enter your username and password and click Next. Type “VCN ” for the connection name and click Next.
  6. You may be asked if you wish to setup your email account. Select No if you are not using Outlook Express as your email client. Click Next. You are now done. Uncheck the “connect to the Internet immediately” box and click Finish.
  7. Double-click on the VCN icon in the network and dial-up connections window, and click on the Properties button.
  8. Now select the Options tab and set your redial attempts and idle time. Click on the prompt for phone number box. When you’re done, click  OK.
  1. In the Network and dial up connections window, right-button click VCN<.
  1. Click Create Shortcut.
  2. Click Yes.
  1. To use your Internet Connection, go to your desktop and double click on VCN.
  1. Click Dial.

Procedure VCN Dialup

Configuring Windows 95/98/ME

Posted May 9, 2014 by VCN.
  1. Double-click My Computer on your desktop.
  2. Double-click Dial-up Networking. (In Windows ME, this is a link on the left side)
  3. Double-click Make New Connection.
Type of User Phone Number
Regular User 604-638-0189
Community Group 604-638-0195
Alternate Number 604-638-1365
  1. In Type a name for the computer you are dialing, type ’VCN’.
  2. Type in the 10-digit phone number for your type of user, and then click Next.
  3. Click Finish.
  4. To place the shortcut on your desktop, go to the ‘Dial-up Networking’ window and right-button click VCN.
  1. Click Create Shortcut.
  2. Click Yes.
  1. To use your Dial-up Networking connection, go to your desktop and left-button click VCN.
  1. Type your VCN user name and password into User Name and Password.
  2. Click Save Password check box.
  3. Click Connect.

Troubleshooting VCN Dialup

Resolving Common Dial-Up Issues

Posted February 23, 2014 by VCN.
PROBLEM DESCRIPTION

Computer user experiencing dial-up connectivity problem

CAUSE OF ISSUE

  • Hardware
  • Software
  • Network settings
  • Telephone line
  • Network or outage
SOLUTION
  • Check hardware setup from the device to the wall:

Computer– see if the computer, including its peripheral devices such as ports, batteries, and built-in modem meets the minimum system requirements for dial-up connection and is in good working condition. Otherwise,  have the problem device(s) checked by a technician before connecting to Internet.

Router / Modem– observe the light indicators  located in front of most device(s) for any problems such as interference, static or compatibility issues after ensuring that the device is powered on. The lights are normally solid green, such as on the first light indicator when the device has power or blinking when it is trying to establish connectivity. If there is no light for the needed service or the device is not working properly,  try to relocate the corresponding device(s) or cable wires for better signals especially when connecting wirelessly to Internet. Metals, walls, panels,  doors, and other materials can block or reduce wireless signals. If there is an RF signal saturation in the area, changing the channel through router’s GUI may be considered. For more information, see How to Change RF Channels on routers for wireless connection. Also try to check the manual for more information on how to resolve the issues before contacting the third-party manufacturer of the device(s). The light indicators for common modem and routers are as follows:

Figure 1: Modem Light Indicators

 

 

Figure 2: Rouers’ Light Indicators

 

 

Wires– look for breaks and ensure proper connections to devices and wall outlets. Otherwise, try to reseat cables or power cycle any problem device(s) for about 10 minutes. For more information, see How To Power Cycle devices.

  • Check for any software problem

Operating System or program installation
Program / Software settings including presence of malware
Drivers / Service Packs / Updates

  • Review Network Settings

Creating Dial-Up Networking (DUN) connections
TCP / IP
DNS

  • Check the telephone connection

Dial-tone
Line connectivity such as by dialing the access number using the actual phone

  • See VCN announcement  for any outage and network issues or call VCN Help Desk 

FAQ VCN Dialup

List of Dial up Errors

Posted January 26, 2014 by VCN.
List of dial up errors

Error code Description
2 The system cannot find the file specified
5
  • Access denied
  • Invalid procedure call
6 Stack overflow
20 The system cannot find the device specified
71 No more connections allowed.
380 Invalid property value
600 An operation is pending
601 The port handle is invalid
602 The port is already open
603 Caller’s buffer is too small
604 Wrong information specified
605 Cannot set port information
606 The port is not connected
607 The event is invalid
608 The device does not exist
609 The device type does not exist
610 The buffer is invalid
611 The router is not available
612 The router is not allocated
613 Invalid compression specified
614 Out of buffers
615 The port was not found
616 An asynchronous request is pending
617 The port or device is already disconnecting
618 The port is not open
619 The port is disconnected
620 There are no endpoints
621 Cannot open the phone book file
622 Cannot load the phone book file
623 Cannot find the phone book entry
24 Cannot write to phone book file
625 Invalid information found in the phone book
626 Cannot load a string
627 Cannot find key
628 The port was disconnected
629 The port was disconnected by the remote machine
630 The port was disconnected due to hardware failure
631 The port was disconnected by the user
632 The structure size is incorrect
633 The port is already in use or is not configured for remote access dialout
634 Cannot register your computer on the remote network
635 Unknown error
636 The wrong device is attached to the port
637 The string could not be converted
638 The request has timed out
639 No asynchronous net available
640 A NetBIOS error has occurred
641 The server cannot allocate NetBIOS resources needed to support the client
642 One of your NetBIOS names is already registered on the remote network
643 A network adapter at the server failed
644 You will not receive network message popups
645 Internal authentication error
646 The account is not permitted to log on at this time of day
647 The account is disabled
648 The password has expired
649 The account does not have remote access permission
650 The remote access server is not responding
651 Your modem (or other connecting device) has reported an error
652 Unrecognised response from the device
653 A macro required by the device was not found in the device .INF file section
654 A command or response in the device .INF file section refers to an undefined macro
655 The <message> macro was not found in the device .INF file section
656 The <defaultoff> macro in the device .INF file section contains an undefined macro
657 The device .INF file could not be opened
658 The device name in the device .INF or media .INI file is too long
659 The media .INI file refers to an unknown device name
660 The device .INF file contains no responses for the command
661 The device .INF file is missing a command
662 Attempted to set a macro not listed in device .INF file section
663 The media .INI file refers to an unknown device type
664 Cannot allocate memory
665 The port is not configured for remote access
666 Your modem (or other connecting device) is not functioning
667 Cannot read the media .INI file
668 The connection dropped
669 The usage parameter in the media .INI file is invalid
670 Cannot read the section name from the media .INI file
671 Cannot read the device type from the media .INI file
672 Cannot read the device name from the media .INI file
673 Cannot read the usage from the media .INI file
674 Cannot read the maximum connection BPS rate from the media .INI file
675 Cannot read the maximum carrier BPS rate from the media .INI file
676 The line is busy
677 A person answered instead of a modem
678 There is no answer
679 Cannot detect carrier
680 There is no dial tone
681 General error reported by device
682 ERROR WRITING SECTIONNAME
683 ERROR WRITING DEVICETYPE
684 ERROR WRITING DEVICENAME
685 ERROR WRITING MAXCONNECTBPS
686 ERROR WRITING MAXCARRIERBPS
687 ERROR WRITING USAGE
688 ERROR WRITING DEFAULTOFF
689 ERROR READING DEFAULTOFF
690 ERROR EMPTY INI FILE
691 Access denied because username and/or password is invalid on the domain
692 Hardware failure in port or attached device
693 ERROR NOT BINARY MACRO
694 ERROR DCB NOT FOUND
695 ERROR STATE MACHINES NOT STARTED
696 ERROR STATE MACHINES ALREADY STARTED
697 ERROR PARTIAL RESPONSE LOOPING
698 A response keyname in the device .INF file is not in the expected format
699 The device response caused buffer overflow.
700 The expanded command in the device .INF file is too long
701 The device moved to a BPS rate not supported by the COM driver
702 Device response received when none expected
703 ERROR INTERACTIVE MODE
704 ERROR BAD CALLBACK NUMBER
705 ERROR INVALID AUTH STATE
706 ERROR WRITING INITBPS
707 X.25 diagnostic indication
708 The account has expired
709 Error changing password on domain
710 Serial overrun errors were detected while communicating with your modem
711 RasMan initialisation failure. Check the event log.
712 Biplex port is initialising. Wait a few seconds and redial
713 No active ISDN lines are available
714 Not enough ISDN channels are available to make the call
715 Too many errors occurred because of poor phone line quality
716 The remote access IP configuration is unusable
717 No IP addresses are available in the static pool of remote access IP addresses
718 PPP timeout
719 PPP terminated by remote machine
720 No PPP control protocols configured
721 Remote PPP peer is not responding
722 The PPP packet is invalid
723 The phone number, including prefix and suffix, is too long
724 The IPX protocol cannot dial-out on the port because the computer is an IPX router
725 The IPX protocol cannot dial-in on the port because the IPX router is not installed
726 The IPX protocol cannot be used for dial-out on more than one port at a time
727 Cannot access TCPCFG.DLL
728 Cannot find an IP adaptor bound to remote access
729 SLIP cannot be used unless the IP protocol is installed
730 Computer registration is not complete
731 The protocol is not configured
732 The PPP negotiation is not converging
733 The PPP control protocol for this network protocol is not available on the server
734 The PPP link control protocol terminated
735 The requested address was rejected by the server
736 The remote computer terminated the control protocol
737 Loopback detected
738 The server did not assign an address
739 The remote server cannot use the Windows NT encrypted password
740 The TAPI devices configured for Remote Access failed to initialise or were not installed correctly
741 The local computer does not support encryption
742 The remote server does not support encryption
743 The remote server requires encryption
44 Cannot use the IPX net number assigned by the remote server. Check the event log.
745 An essential file is missing
746 An essential file failed to initialise
747 MAC not found
748 The system timed out while trying to load an essential file
749 Invalid phone number
750 Invalid authentication attempt
751 The callback number contains an invalid character. Only the following characters are allowed: 0 to 9, T, P, W, (,), -, @, and space
752 A syntax error was encountered while processing a script
753 The connection could not be disconnected because it was created by the multi-protocol router
754 The system could not find the multi-link bundle
755 The system cannot perform automated dial because this entry has a custom dialler specified
756 This connection is already being dialled
757 Remote access services could not be started automatically. Additional information is provided in the event log.
758 Internet connection sharing is already enabled on the connection
760 An error occurred while routing capabilities were being enabled
761 An error occurred while Internet connection sharing was being enabled for the connection
763 Internet connection sharing cannot be enabled. There are two or more LAN connections in addition to the connection to be shared.
764 No smart card reader is installed
765 Internet connection sharing cannot be enabled. A LAN connection is already configured with the IP address required for automatic IP addressing.
766 The system could not find any certificate
767 Internet connection sharing cannot be enabled. The LAN connection selected on the private network has more than one IP address configured. Reconfigure the LAN connection with a single IP address before enabling Internet connection sharing.
768 The connection attempt failed because of failure to encrypt data
769 The specified destination is not reachable
770 The remote machine rejected the connection attempt
771 The connection attempt failed because the network is busy
772 The remote computer’s network hardware is incompatible with the type of call requested
773 The connection attempt failed because the destination number has changed
774 The connection attempt failed because of a temporary failure. Try connecting again.
775 The call was blocked by the remote computer
776 The call could not be connected because the destination has invoked the Do Not Disturb feature
777 The connection attempt failed because the modem on the remote computer is out of order
778 It was not possible to verify the identity of the server
779 To dial out using this connection, you must use a smart card
780 An attempted function is not valid for this connection
781 The encryption attempt failed because no valid certificate was found
782 Network Address Translation (NAT) is currently installed as a routing protocol, and must be removed before enabling Internet Connection Sharing
783 Internet Connection Sharing cannot be enabled. The LAN connection selected as the private network is either not present, or is disconnected from the network. Please ensure that the LAN adaptor is connected before enabling Internet Connection Sharing.
784 You cannot dial using this connection at logon time, because it is configured to use a user name different than the one on the smart card. If you want to use it at logon time, you must configure it to use the user name on the smart card
785 You cannot dial using this connection at logon time, because it is not configured to use a smart card. If you want to use it at logon time, you must edit the properties of this connection so that it uses a smart card
786 The L2TP connection attempt failed because there is no valid machine certificate on your computer for security authentication
787 The L2TP connection attempt failed because the security layer could not authenticate the remote computer
788 The L2TP connection attempt failed because the security layer could not negotiate compatible parameters with the remote computer
789 The L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer
790 The L2TP connection attempt failed because certificate validation on the remote computer failed
791 The L2TP connection attempt failed because security policy for the connection was not found
792 The L2TP connection attempt failed because security negotiation timed out
793 The L2TP connection attempt failed because an error occurred while negotiating security
794 The Framed Protocol RADIUS attribute for this user is not PPP
795 The tunnel type RADIUS attribute for this user is not correct
796 The service type RADIUS attribute for this user is neither framed nor callback framed
797 A connection to the remote computer could not be established because the modem was not found or was busy
798 A certificate could not be found that can be used with this Extensible Authentication Protocol
799 Internet Connection Sharing (ICS) cannot be enabled due to an IP address conflict on the network. ICS requires the host be configured to use 192.168.0.1. Please ensure that no other client on the network is configured to use 192.168.0.1
800 Unable to establish the VPN connection. The VPN server may be un-reachable, or security parameters may not be configured properly for this connection
995 Operation aborted
1382 Maximum length exceeded
1793 Account expired
2250 Network connection does not exist

 

 

Troubleshooting VCN Dialup

Dial up access disconnects after checking email

Posted January 26, 2014 by VCN.
PROBLEM DESCRIPTION

Internet connection using dial up access disconnects after checking email using a 3rd party email clients (i.e Outlook)

CAUSE OF ISSUE

The email client is set to disconnect after sending and receiving email

SOLUTION

Check the general settings and disable the option to hang up after sending and receiving email.

Microsoft Outlook

      1. Select Tools menu
      2. Select Options
      3. Click on Mail Setup tab
      4. Under Dial Up, disable the options ot hang up after sending and receiving email

Troubleshooting VCN Dialup

Frequent random disconnections during dial up access

Posted January 26, 2014 by VCN.
PROBLEM DESCRIPTION

Frequent random disconnections

CAUSE OF ISSUE

Problem with line quality

SOLUTION
  • Change or shorten the phone line
  • Remove any splitters

Troubleshooting VCN Dialup

Dial up Error: 797 The modem could not be found.

Posted January 26, 2014 by VCN.
ROBLEM DESCRIPTION

Dial up access encounters 797 error – The modem could not be found.

CAUSE OF ISSUE
  • Modem not correctly installed
  • Drivers not updated
SOLUTION
  • Restart the computer and re-test the connection
  • Reinstall the modem
  • If your modem seems to be correctly installed and you receive this error, you need to install/update the driver for the modem

Troubleshooting VCN Dialup

Dial up Error: 691 – Access denied because username and/or password is invalid on the domain.

Posted January 26, 2014 by VCN.
PROBLEM DESCRIPTION

Dial up access encounters 691 error – Access denied because username and/or password is invalid on the domain.

CAUSE OF ISSUE

Wrong username and/or password

SOLUTION

For VCN accounts, you only need the username and not the @vcn.bc.ca, also your username and password are both case sensitive

Troubleshooting VCN Dialup

Dial up Error: 680 – There is no dial tone.

Posted January 26, 2014 by VCN.
PROBLEM DESCRIPTION

Dial up access encounters 680 error – There is no dial tone.

CAUSE OF ISSUE
  • A telephone or device is using the line
  • Modem cables or phone line not properly connected to ports or phone outlet
  • Faulty modem
  • Faulty cables or phone line
SOLUTION
  • Check the telephone and make sure that it has a dial tone
  • Ensure that your phone line is connected to a phone outlet and to the correct port on your modem, usually Line or Line In
  • Make sure there are no other device that is using the line

Troubleshooting VCN Dialup

Dial up Error: 678 – There is no answer

Posted January 26, 2014 by VCN.
PROBLEM DESCRIPTION

Dial up access encounters 678 error – There is now answer

CAUSE OF ISSUE
  • Wrong number used to access dial up servers
  • Line noise
SOLUTION
  • Make sure the customer used the correct number to dial up to the server.
TYPE OF USER PHONE NUMBER
Regular User 604-638-0189
Community Group 604-638-0195
Alternate Number 604-638-1365