Troubleshooting VCN Dialup

Dial up access disconnects after checking email

Posted January 26, 2014 by VCN.
PROBLEM DESCRIPTION

Internet connection using dial up access disconnects after checking email using a 3rd party email clients (i.e Outlook)

CAUSE OF ISSUE

The email client is set to disconnect after sending and receiving email

SOLUTION

Check the general settings and disable the option to hang up after sending and receiving email.

Microsoft Outlook

      1. Select Tools menu
      2. Select Options
      3. Click on Mail Setup tab
      4. Under Dial Up, disable the options ot hang up after sending and receiving email