Troubleshooting VCN Dialup

Dial up Error: 678 – There is no answer

PROBLEM DESCRIPTION

Dial up access encounters 678 error – There is now answer

CAUSE OF ISSUE
  • Wrong number used to access dial up servers
  • Line noise
SOLUTION
  • Make sure the customer used the correct number to dial up to the server.
TYPE OF USERPHONE NUMBER
Regular User604-638-0189
Community Group604-638-0195
Alternate Number604-638-1365