Dial up Error: 691 – Access denied because username and/or password is invalid on the domain.

PROBLEM DESCRIPTION

Dial up access encounters 691 error – Access denied because username and/or password is invalid on the domain.

CAUSE OF ISSUE

Wrong username and/or password

SOLUTION

For VCN accounts, you only need the username and not the @vcn.bc.ca, also your username and password are both case sensitive