VCN will be closed on Thursday, November 11th. VCN will open on Friday, November 12th at 10am for support by phone, email, and remote desktop.

VCN will be closed on Thursday, September 30th for the National Day for Truth and Reconciliation. VCN will open on Friday, October 1st at 10am for assistance by email at [email protected] and phone at 778-724-0826.

Update: Due to an issue outside of VCN’s control, the phone numbers will be moved on Tuesday, October 12th.

Here’s a list of VCN’s dial-up phone numbers.
New number: 778-300-1879
Old number: 604-638-0189

VCN’s current dial-up phone numbers will be moved on Wednesday, October 6th, 2021.
Dial-up will be unavailable when the phone numbers are being moved.

We recommend that you write down the new dial-up number, 778-300-1879, and use it if there are any issues. You may also start using 778-300-1879 now to avoid any issues during the maintenance.

If you have any issue please call 778-724-0826 Monday to Friday from 10am to 4pm for assistance.

Sept 23th update: Please leave a voicemail on our backup phone number at 778-900-0826 for a call back. You may receive a call back from a different phone number.

Sept 17th update: The attacks are continuing so phone service will go up and down. Our phone provider is currently working on resolving the issue.

Update: VCN’s phones started to work Thursday, September 16th around noon.

VCN’s phone provider is being attacked. They’re currently fixing the issue.

VCN’s help desk phone number, 778-724-0826, will be down. The phone will ring but no one can pick up the call and you won’t be able to leave a voicemail. In the meantime, please email the help desk at [email protected]. VCN’s other phone numbers will also be down.

Dial-up phone numbers are not affected by this issue and will continue to work.

VCN will be closed on Monday, September 6, 2021. VCN will be open on Tuesday, September 7, 2021 for support by phone at 778-724-0826 and email at [email protected].

We are currently aware of issues sending out VCN emails with Telus and Shaw customers. You are no longer allowed to use Telus or Shaw’s email servers for another email addresses.

You can send out emails using your VCN account from any Internet provider. This service can be used if you have issues with any Internet provider or even if you don’t have any current issues.

To send out emails using your @vcn.bc.ca email account. You will need to activate the service with VCN. You can call the help desk at 778-724-0826 or fill out this form. Once the account is activated you will get a call back or an email.

VCN’s outgoing email service is smtp.vcn.bc.ca or out.vcn.bc.ca.

The port is 587.

Logging in or authentication is required.

Encryption or also called SSL, TLS, or STARTTLS is required.

Do not enabled SPA or Secure Password Authentication.
Use “Normal Password” password when it’s available.

If you also need assistance configuring your email client please let us know.

VCN will be closed on Monday, August 2, 2021. The help desk will open on Tuesday, August 3, 2021 at 10am for support by phone and email.

Feel free to send an email to [email protected] or leave a voicemail at 778-724-0826. Please provide your full name, VCN user name, contact details, and a short description of the problem.

VCN is planning to reopen in September 2021. The exact date will depend on the date of stage 4 of the BC reopening plan and when the office building will be open to the public again. Additional information will be posted as we receive it.

To reduce the number of people at the office, we will schedule appointments and have time limits. Drop-ins appointments will not be allowed. You can email [email protected] or call 778-724-0826 to let us know you need some in-person assistance. VCN will reach out to you to schedule an appointment closer to the opening date.

Additional information will be posted closer to September 2021.

From July 22, 2021 to July 23, 2021 some VCN email accounts were unable to login. The error message would say your password was incorrect. The issue was resolved July 23, 2021 by 11am.

Starting on Tuesday, June 15, 2021 at 00:01am, VCN will be upgrading the email server. Emails will be copied to the new server and service will be restored on Tuesday, June 15th at 11am or earlier.

During this time, email service will be paused and incoming emails will be stored on a backup service. You will not be able to access your emails to make sure everything is copied to the new server.

Dial-up and web sites will continue to operate but there could be a short downtime.