On Saturday, May 1, 2021, a failure with one of VCN’s spam filtering servers caused blank emails to be received. If the problem affected your account, you would have received an email but without any content. There would be no way for VCN to recover these blank emails because the content was never stored. We recommend that you reply to the blank email and ask the sender to resend it.

On Saturday, May 1, 2021, one of VCN’s spam filtering servers was overloaded with too many emails and it ran out of space. This caused an error where the email content would be missing. Since the server didn’t fail completely the backup servers weren’t used.

On Saturday, May 1, 2021 at around 8pm the issue was noticed and the spam filter server with the issue was turned off so another spam filter server could correctly process emails.

VCN will be closed on:

• Friday, December 25th
• Monday, December 28th
• Friday, January 1st

On Thursday, November 5th the email server was updated to support newer encryption methods. If you’re using Thunderbird and had issues it should work automatically now.

Starting on Sunday, August 2nd, 2020 at 8:30pm, one of VCN’s servers had a hard drive failure. No data was lost but some services such as email, websites, and dial-up did not work.

On Monday, August 3rd, 2020 at 8am the backup server was enabled and most services were restored.

On Tuesday, August 4th, 2020 at 10am the incoming email server was restored. Emails were stored on the backup email server. It will take a few hours for all emails to be sent from the backup email server to the main email server.

VCN will be closed on Monday, May 18, 2020. VCN will reply to emails and phone calls on Tuesday, May 19, 2020 starting at 10am.

VCN will be closed on Friday, April 10th and Monday, April 13th. We will answer emails and phones on Tuesday, April 14th after 10am.

VCN’s offices will be remain closed until further notice.

Technical support will still be provided by email at [email protected] and by phone at 778-724-0826.

Phone calls will go directly to voicemail due to higher than normal call volumes and reduced staff at the VCN help desk. We will call you back as soon as possible. Please leave a clear message with the following information:

• Name
• VCN user name
• Phone number
• Email address
• Description of the problem

To access VCN’s free dial-up Internet service, register at https://www2.vcn.bc.ca/sign-up/sign-up-for-individuals/. The account will work right away without activation. You will need a home phone line and dial-up modem to use the service. Dial-up setup instructions can be found at https://www2.vcn.bc.ca/help/dial-up/.

VCN will be closing the office and public computer lab this week starting on Monday, March 16, 2020. There will be support by email and limited support by phone.

For technical support please email [email protected]. You can also call 778-724-0826 and leave a voicemail. A volunteer will call you back when they’re available.

Please include the following information in your message:

• Full name
• VCN username
• Phone number
• Email address
• Description of the problem or the error message

Please check the VCN web site at https://www2.vcn.bc.ca/ for any further information or to see if the office is open.

VCN will be requiring accounts update their password. VCN recommends that you update your password annually and use unique passwords.

Many online web sites have been compromised. If you reuse the same password then hackers can also gain access to your other accounts.

You can use https://haveibeenpwned.com/ to check if you have any compromised accounts. You can also sign up for notifications by entering your email at https://haveibeenpwned.com/NotifyMe.

To help remember all your passwords you can use an open source password manager such as Firefox Lockwise, KeeWeb, or Bitwarden.

Alternatively, you can keep a notebook of all your passwords in a secure place.