News

VCN office closure

VCN’s offices will be remain closed until further notice.

Technical support will still be provided by email at help@vcn.bc.ca and by phone at 778-724-0826.

Phone calls will go directly to voicemail due to higher than normal call volumes and reduced staff at the VCN help desk. We will call you back as soon as possible. Please leave a clear message with the following information:

  • Name
  • VCN user name
  • Phone number
  • Email address
  • Description of the problem

To access VCN’s free dial-up Internet service, register at https://www2.vcn.bc.ca/sign-up/sign-up-for-individuals/. The account will work right away without activation. You will need a home phone line and dial-up modem to use the service. Dial-up setup instructions can be found at https://www2.vcn.bc.ca/help/dial-up/.