QUESTION
What are the requirements to activate VCN account for PPP access?
ANSWER
- a picture ID in person, or
- mailing a cheque
What are the requirements to activate VCN account for PPP access?
How do I request additional VCN account for my organization?
How do individuals/groups request for a VCN account?
Why can’t I access VCN’s website using my browser?
Where can I refer users if I am unable to assist them?
What services and issues is the VCN Helpdesk not able to help with?
VCN does not help with…
Note: VCN volunteers have the right not to provide assistance to issues outside the scope of VCN services.
Give user’s broad referral’s of help:
What services and issues is the VCN helpdesk able to to help with?
VCN can help with…
VCN Help Desk Volunteer should ask the walk-in User sign “User Release and Waiver of Liability” before helping the User to set up dial up on their computer/laptop (a form is available in Document Library)
Note: VCN volunteers have the right not to provide assistance to issues outside the scope of VCN services.
Sources of help:
Unable to receive new emails in VCN email account
There is a 100 MB mailbox limit enforced. If users report that they are not able to receive emails, it is most likely that their inbox has reached 100 MB.
Procedure for handling credit card donations received at VCN.
Please note that VCN will send official tax receipts to users who donate $25 or more each year.
At the end of each month, a transcript of the month’s donations is printed out from CanadaHelps.org. Each credit card transaction is to be entered into the Money Database.
User’s can make donations using a credit card via CanadaHelps.org. Please refer them to https://www2.vcn.bc.ca/donate for more information on donating to VCN via CanadaHelps.org.
To enter credit card transaction into the Money Database:
Procedure for handling donations from individuals
Please note that VCN will send official tax receipts to users who donate $25 or more each year.
If they do:
help|desk:
Tel: 778.724.0826
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