Email Troubleshooting

Cannot Receive Emails


Unable to receive new emails in VCN email account


There is a 100 MB mailbox limit enforced. If users report that they are not able to receive emails, it is most likely that their inbox has reached 100 MB.

  • Check the reports released regarding mailbox that reached the 100MB limit to see if their username is on the list.
  • Check with the customer if they recently received any email warning about the size of their mailbox.
  • If their mailbox has indeed reached the limit, ask them to delete emails to reduce the inbox size so that they can start receiving
  • Escalate this issue to a senior staff, if you are unable to resolve the issue after making sure that mailbox is below the 100 MB limit