Why can’t I access VCN’s website using my browser?

PROBLEM DESCRIPTION

Why can’t I access VCN’s website using my browser?

CAUSE OF ISSUE

• No or slow internet connection
• Connected to internet via Wind Mobile

SOLUTION

1. Ask user to check their internet connection. Make sure that they are able to access other internet sites (i.e Google, Yahoo, etc..)
2. If user is connected to the internet, verify that you are able to access VCN’s website.
   If there are no issues with the website, check with the customer how they are connected to the internet (VCN Dialup or ISP). If users are connected using VCN dial up, check the servers to make sure that there are no issues otherwise ask users to contact their ISP to report the issue.
   Users connected to the internet via Wind Mobile have reported that they are unable to access VCN’s webstite. This is a known issue that has been reported to Wind Mobile by some users.