FAQ General

Scope of Helpesk Service: What services and issues can VCN help with?

QUESTION

What services and issues is the VCN helpdesk able to to help with?

DETAILS

VCN can help with…

  • Register Users
  • setup dialup connection to VCN
  • setup email program to send and receive VCN email
  • help users access VCN services like:
    • help them send/receive email using webmail
    • connect using telnet/putty
    • access the mailing lists
    • get onto VCN IRC server
    • VCN Help Desk Volunteer should ask the walk-in User sign “User Release and Waiver of Liability” before helping the User to set up dial up on their computer/laptop (a form is available in Document Library)

VCN Help Desk Volunteer should ask the walk-in User sign “User Release and Waiver of Liability” before helping the User to set up dial up on their computer/laptop (a form is available in Document Library)

Note: VCN volunteers have the right not to provide assistance to issues outside the scope of VCN services.

Sources of help:

  • Search the volunteer manual
  • Search VCN Help Pages
  • Search the problem on google.com, eg “error 691? or “Relaying denied”. You can try other search engines, computer-related forums, since millions of people use internet programs, so someone online is bound to have run into the same problem.
  • Ask and work it through with your co-workers
  • Send an e-mail: help@vcn.bc.ca or create a request in Request Tracker with as much relevant info as possible.