Resolved – Dial-up issue Mar 1st

On Friday, March 1, 2013 around 5am a network switch partially failed. Only dial-up service was affected.

On Friday, March 1, 2013 at 4pm a new network switch was installed and full service was restored at that time.

The replacement of the network switch would have affected other VCN services for a few minutes.

If you have any further issues please contact the VCN help desk at 778-724-0826 Monday to Friday from 10am to 4pm.


Resolved – Dial-up issue Jan 15th

On Tuesday, January 15, 2013 around 9pm the dial-up service at 604-638-0189 and 604-638-0195 were down. The problem was caused by the authentication service.

Dial-up service was restored at 11pm. The backup and text dial-up line 604-638-1365 was down earlier and was restored at the same time.

Please contact the VCN help desk at 778-724-0826 if you have any further issues.



VCN help desk closed on Fri, Dec 21th and reopens on Wed, Jan 2nd

The VCN help desk at 705-333 Terminal Ave will be closed on Friday, December 21, 2012 and it will reopen on Wednesday, January 2, 2013.

The VCN help desk phone number, 778-724-0826, and email contact, [email protected], will be operating at limited capacity.


Resolved – Network switch issue

On Wednesday, December 12, 2012 around 8pm a network switch failed. This caused VCN servers to lose Internet connectivity. The switch was replaced around 10pm and all services are online.

If you have issues connecting to VCN services please call 778-724-0826 or email [email protected]


WordPress Hosting

VCN now provides WordPress hosting for all groups and non-profit organizations. To request a WordPress site please email [email protected] and include your group's VCN user name.

WordPress allows groups to easily create a web site or blog. For more information please see the WordPress service page.


RESOLVED – VPL network issue

On Wednesday, August 22, 2012 between 11:50am and 12:30pm the Vancouver Public Library had a network issue that caused Internet traffic to be blocked. During that time connections to VCN services would have been blocked. The problem has been resolved and all VCN services are online.


VCN power maintenance completed – July 18th

The power maintenance on July 18th between 11am and noon has been completed. All systems are operational. If you have any issues please email [email protected] or call the help desk at 778-724-0826 extension 1.


Malware warning – check for infection before Monday July 9th

On Monday, July 9th, 2012, computer systems infected with the DNS Changer malware will not be able to connect to the Internet.

To see if you are infected please visit

If you keep your antivirus software updated your computer should be safe.

If you need assistance removing the malware please use the tools on this page, You can also call the VCN help desk at 778-724-0826 to help you resolve the problem. The help desk is open Monday to Friday between 10am and 4pm.



WebGUI site and dialup issues resolved

Update: After further investigation, we found that a power disruption caused some servers to go down or fail. It is unlikely that the leap second directly affected VCN's services.

On Saturday, June 30th, 2012, VCN's web site, other WebGUI sites, and VCN's dial-up service went down. Due to the time that the problem occurred, it was probably caused by a bug related to the leap second on Saturday, June 30th, 2012. Email, mailing lists, and non-WebGUI web sites such as HTML and PHP sites were not affected.

Afterwards, the WebGUI server was unable to start due to a hardware issue. Dial-up service was restored on Sunday, July 1st but some users still had issues connecting to sites outside of VCN. At this time there are no known issues related to dial-up service.

A WebGUI replacement server has been created and all web sites have been restored as of Wednesday, July 4th, 2012 at 1pm.


Email issues related to the weekend power outage

Between Friday, June 15th 11PM and Monday, June 18th 10AM, an old email backup server was retrieving emails while the main email server was down.

The backup server had some old emails so people would have received these old emails along with any new emails that was sent during the weekend.

VCN will be restoring emails sent between Friday, June 15th 11PM and Monday, June 18th 10AM. If you require any urgent emails please email [email protected] with your VCN user name and the subject "Restore weekend emails".

If you forward your emails then your messages do not need to be restore because they would have been forwarded automatically.