Picket line outside Help Desk building

The Main Street Education Centre is located in the same building at the VCN Help Desk. There is a picket line outside the building and the 411 Seniors Centre will be closed on Monday, May 26, 2014.

The VCN Help Desk will be operating at limited capacity. The suite’s door will be closed. Phones and emails will be operating as normal.

Please call 778-724-0826 extension 0 for assistance.


Encryption enabled on VCN’s web sites

VCN has enabled encryption on our web sites so you can securely access VCN’s web sites, your email, and mailing lists.

The following VCN sites are encrypted:
VCN web site:
Mailing lists:
Spam filter:

In a few weeks, VCN will automatically redirect people to the secured sites.

VCN’s IMAP and POP3 service will continue to offer encryption.

VCN would like to thank Comodo for donating the SSL certificate. If you are a non-proft or charity please visit this page for more information about obtaining your own free SSL certificate.

If you have any questions or need assistance creating a SSL certificate please contact [email protected] or call 778-724-0826. Please have your VCN user name and/or domain name ready.


Resolved: Dial-up Internet issue

On Sunday, May 18, 2014 at 3am, VCN’s dial-up server rebooted. This prevented people connected via dial-up to connect to external web sites. People could still connect to dial-up and internal VCN sites and services. The problem was resolved on Tuesday, May 20, 2014 at noon.

VCN’s other servers including web sites and email servers were not affected.

We apologize for the service disruption.


VCN Closed on Monday, May 19, 2014

VCN’s offices will be closed on Monday, May 19, 2014. VCN will re-open on Tuesday, May 20, 2014.


Email message size increased

VCN has increased webmail/Squirrelmail attachment sizes to 20MB and will allow incoming email messages up to 25MB for all VCN accounts.


VCN Closed on Friday, April 18th and Monday, April 21st

VCN’s offices will be closed on Friday, April 18th and Monday, April 21st. VCN will reopen on Tuesday, April 22nd.


Heartbleed Information – VCN not affected

VCN uses encryption for its email servers but they were not affected by Heartbleed.

VCN does not have encryption on its public web sites so they were not affected. VCN is planning to implement encryption within the next month.

Here is list of common web sites that were affected by the Heartbleed bug.

To see if other web sites are affected please use this tool,

For extra security you may want to update your VCN password. To change your VCN password please follow these steps:
1) Go to and login at the top right corner.
2) Click on “Options”.
3) Click on “Change Password”.
4) Enter your current password and enter your new password twice. The new password should have at least 8 characters with a combination of numbers and letters.
5) Click on “Change Password”.

Your new password will work immediately for email but it will change after 6pm for dial-up access.

You can also call the VCN Help Desk at 778-724-0826 extension 0 to change your password. Please have your VCN user name and security information ready.


VCN Annual General Meeting on March 20, 2014

Hello Vancouver Community Network members and guests,

This is your notice for VCN’s Annual General Meeting. Please join us!

When: at 6 pm (registration at 5:30) on Thursday, March 20, 2014
Where: the 2nd floor, 111 West Hastings Street (Woodward’s Building) Vancouver BC V6B 1H6

Everyone is welcome to the meeting. As a reminder – only VCN members are permitted to vote.

If you have not already renewed your membership, please be ready to do so at the event.
The membership cost is $15.00 per year.

As always, if you pay $10 more, we can issue a Charitable Tax receipt for $25.

Pizza and light refreshments will be provided.

An informal discussion after the business of the AGM is open for member’s information, feedback and direction. To make the most of the time we have, please reply to this email to RSVP and respond with any VCN relevant discussion questions you have. While the board and staff will make it a priority to answer every question, we will only have time to fully discuss the top few questions sent or submitted at registration.


Registration and Refreshments: 5:30 pm


1. Call to order 6 pm
2. Approval of Agenda
3. Approval of Minutes of the previous AGM 2013
4. President’s Report
5. Staff Report on current programs
6. Presentation of the Financial Statements
7. Appointment of Accounting Firm to Perform the Annual Review Engagement
8. Volunteer Recognition
9. Nominations and Election of Directors
10. Other Business
11. Adjourn

Question and Answer Period – ending not later than 8:45 pm.

Jim Sayre — Chair of the Board
Vancouver Community Network
280 – 111 West Hastings St.
Vancouver, BC, V6B 1H4


Temporary network issue fixed – Thurs Dec 19

On Thursday, December 19th between 9am to 10:30am there was a temporary Internet issue that caused VCN services to be offline.

On Thursday, December 19th at 11pm (night), the Internet provider will maintaining the Internet connection. They may temporary bring down the Internet connection for a few minutes.

We apologize for the service disruption.



VCN Help Desk Holiday Hours

The VCN Help Desk at 704-333 Terminal Ave will be closed on the following days:
* Wednesday, December 25th
* Thursday, December 26th
* Wednesday, January 1st

Additionally, the office suite door will be closed on these days and times. The VCN Help Desk will be open but please call 778-724-0826 ext 0 for assistance.
* Thursday, December 19th
* Tuesday, December 24th after noon
* Friday, December 27th
* Tuesday, December 31st after noon