Other Services

Topics

• Standard Procedures
• Common Issues and Solution
• Frequently Asked Questions

Standard Procedure

• How to Log Voicemail Messages
• Information to collect during a call or to troubleshoot issues

Common Issues and Solution

• Why can’t I access VCN’s website using my browser?

Frequently Asked Questions

• How do I update my address information?
• Scope of Helpesk Service: What services and issues can VCN help with?
• Scope of Helpesk Service: What services and issues is VCN not able to help with?
• Where can I refer users if I am unable to assist them?