General Procedure VCN Tools

How to Log Voicemail Messages


Procedure for logging voicemail messages

  1. Open an internet browser and go to
  2. Click on ‘Voicemail & Recordings (ARI)’
  3. Enter the login ID and password of the voicemail mailbox
  4. Play each message and write down the details as you listen to them.
  5. Delete the message after you’ve listened and written them down.
Important Reminder:
  • Ask the on duty System Administrator or another volunteer for the login ID and password if you don’t know it yet.
  • Please do make sure to actually delete a message once you dealt with the call or written it down. It helps streamline the work for other volunteers.