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Posts Categorized: News

RESOLVED: VCN web down on Sat, Mar 23, 2013

RESOLVED: The VCN web site and other WebGUI sites were restored on Saturday, March 23, 2013 at 7pm. Due to a hard drive error the VCN web site and other WebGUI sites were down on Saturday, March 23, 2013.

Scheduled Network Maintenance on Wed, March 20th at noon

There will be a scheduled network maintenance on Wednesday, March 20, 2013 between noon and 1pm. The downtime will be short and will be five minutes or less. If you have any issues after the network maintenance please call the VCN Help Desk at 778-724-0826 or email help@vcn.bc.ca.

Resolved – Dial-up issue Mar 1st

On Friday, March 1, 2013 around 5am a network switch partially failed. Only dial-up service was affected. On Friday, March 1, 2013 at 4pm a new network switch was installed and full service was restored at that time. The replacement of the network switch would have affected other VCN services for a few minutes. If… Read more »

Resolved – Dial-up issue Jan 15th

On Tuesday, January 15, 2013 around 9pm the dial-up service at 604-638-0189 and 604-638-0195 were down. The problem was caused by the authentication service. Dial-up service was restored at 11pm. The backup and text dial-up line 604-638-1365 was down earlier and was restored at the same time. Please contact the VCN help desk at 778-724-0826… Read more »

VCN help desk closed on Fri, Dec 21th and reopens on Wed, Jan 2nd

The VCN help desk at 705-333 Terminal Ave will be closed on Friday, December 21, 2012 and it will reopen on Wednesday, January 2, 2013. The VCN help desk phone number, 778-724-0826, and email contact, help@vcn.bc.ca, will be operating at limited capacity.

Resolved – Network switch issue

On Wednesday, December 12, 2012 around 8pm a network switch failed. This caused VCN servers to lose Internet connectivity. The switch was replaced around 10pm and all services are online. If you have issues connecting to VCN services please call 778-724-0826 or email help@vcn.bc.ca.

WordPress Hosting

VCN now provides WordPress hosting for all groups and non-profit organizations. To request a WordPress site please email sys-admin@vcn.bc and include your group's VCN user name. WordPress allows groups to easily create a web site or blog. For more information please see the WordPress service page.

RESOLVED – VPL network issue

On Wednesday, August 22, 2012 between 11:50am and 12:30pm the Vancouver Public Library had a network issue that caused Internet traffic to be blocked. During that time connections to VCN services would have been blocked. The problem has been resolved and all VCN services are online.

VCN power maintenance completed – July 18th

The power maintenance on July 18th between 11am and noon has been completed. All systems are operational. If you have any issues please email help@vcn.bc.ca or call the help desk at 778-724-0826 extension 1.

Malware warning – check for infection before Monday July 9th

On Monday, July 9th, 2012, computer systems infected with the DNS Changer malware will not be able to connect to the Internet. To see if you are infected please visit http://www.dns-ok.us/. If you keep your antivirus software updated your computer should be safe. If you need assistance removing the malware please use the tools on… Read more »