News

DSPAM login resolved

The DSPAM spam filter login issue was fixed on Thursday, March 19th. The issue was related to the dial-up authentication issue because they use the same authentication service.

News

Dial-up authentication resolved

On Wednesday, March 18th at 1am the dial-up authentication server had a hardware failure. The backup authentication server was unable to properly authenticate people because of a software error. The backup authentication server was fixed on Wednesday, March 18th around midnight. If you have any questions or additional issues please call 778-724-0826 extension 0 for assistance. Please note that we have a higher than normal call volume. We are sorry for the inconvenience.

News

Scheduled power outage on Thursday March 19th at 10pm

VPL has informed VCN that on Thursday, March 19th at 11:59pm there will be a scheduled power outage at VPL. VCN’s servers are hosted at VPL so all our services will be affected. VCN will be powering down servers between 10pm and 11:59pm. On Friday, March 20th starting at 10am the servers will be powered on. Please call 778-724-0826 extension 0 or email [email protected] if you have any issues or questions.

News

Dial Up Internet Connection Problem Fixed

On Wednesday, February 25, 2015, we experienced issues with our dial up service. Internet connectivity with dial up was not working. Users were able to connect to local services such as their VCN email but external websites would not have worked. This issue was fixed at 11:50am. We are currently monitoring the situation.

News

2014 tax receipts

The 2014 tax receipt have been emailed out. If you did not receive your 2014 tax receipt, would like to request a physical tax receipt mailed to you, or opt-out of a digital tax receipt please call 778-724-0826 extension 0 or email [email protected].

Help Mailing List Procedure

How to Create a Mailing List in Sympa

1. Go to vancouvercommunity.net/lists
2. Click on Login. Click on Send me a password.
3. Enter your VCN email address and click “Send me my password”.
4. Check your email for you initial password and enter it with you email address to login
5. Click “Create list” at the top. Fill it in and click on “Submit”.
6. When we received your request from Sympa, we will validate your list.
7. In the meantime, you can configure your list.

Help Mailing List Procedure

Inviting Someone to Join Your List

Send an email to [email protected] with the following text in the body of your message:

INVITE (list-name) (email address of the invitee)

Repeat the line as many times as you like with different addresses in the same email

You can configure your invite in the customizing menu, but the standard will be something like:

Hi,
You are invited to join a mailing list for Community Network projects across Canada. To subscribe just reply to this message or click here:

[email protected]

If you don’t want to subscribe just ignore this message

 

Help Mailing List Procedure

Adding or Editing Sympa Owner/Moderators

1. Go to vancouvercommunity.net/lists
2. Click on Login. Enter your email address and password.
3. Click on “Your subscriptions”, then click on the “Admin” button for the list that you wish to make the changes to.
4. Click “List Admin” then “Edit list config”.
5. Click “List definition”.
6. Go to the bottom of Owner section and insert new Owner data in the blank field.
7. Go to the bottom of Moderator section and insert new Moderator data in the blank field.
8. Click “Update” on the bottom.

Help Mailing List Procedure

Email Commands

The following email commands are available only for list owners or list moderators. Curently (9/03), email commands are not available for mailing lists with their own domain names:

ADD user@host First Last

* To add a user to a list

DEL user@host

* To delete a user from a list

STATS

* To consult the statistics for

EXPire

* To begin an expiration process for subscribers who have not confirmed their subscription for x days. The subscribers have x days to confirm

EXPireINDex

* Displays the current expiration process state for

EXPireDEL

* To de-activate the expiration process for

REMIND

* Send a reminder message to each subscriber (this is a way to inform anyone what is his real subscribing email).

DISTribute

* Moderation: to validate a message

REJect

* Moderation: to reject a message

MODINDEX

* Moderation: to consult the message list to moderate

Help Mailing List Procedure

Configuring Your List in Sympa

Here some common things you can do you configure the Sympa mailing list.

Changing the list’s info or description.

1. Log into vancouvercommunity.net/lists
2. Click on “Your Subscriptions”
3. Click on the on the “Admin” button next to your list’s name.
4. Click on “Subscribers”
5. Add your own email address right now – it will help you find the list later!
6. Click on “Customizing” from the list admin panel.
7. Select “list description” from the drop down and click the “Edit” button.
8. Edit the information and click on “Save”.