The VCN help desk at 705-333 Terminal Ave will be closed on Friday, December 21, 2012 and it will reopen on Wednesday, January 2, 2013.

The VCN help desk phone number, 778-724-0826, and email contact, [email protected], will be operating at limited capacity.

On Wednesday, December 12, 2012 around 8pm a network switch failed. This caused VCN servers to lose Internet connectivity. The switch was replaced around 10pm and all services are online.

If you have issues connecting to VCN services please call 778-724-0826 or email [email protected].

VCN now provides WordPress hosting for all groups and non-profit organizations. To request a WordPress site please email [email protected] and include your group's VCN user name.

WordPress allows groups to easily create a web site or blog. For more information please see the WordPress service page.

On Wednesday, August 22, 2012 between 11:50am and 12:30pm the Vancouver Public Library had a network issue that caused Internet traffic to be blocked. During that time connections to VCN services would have been blocked. The problem has been resolved and all VCN services are online.

The power maintenance on July 18th between 11am and noon has been completed. All systems are operational. If you have any issues please email [email protected] or call the help desk at 778-724-0826 extension 1.

On Monday, July 9th, 2012, computer systems infected with the DNS Changer malware will not be able to connect to the Internet.

To see if you are infected please visit http://www.dns-ok.us/.

If you keep your antivirus software updated your computer should be safe.

If you need assistance removing the malware please use the tools on this page, http://www.dcwg.org/fix/. You can also call the VCN help desk at 778-724-0826 to help you resolve the problem. The help desk is open Monday to Friday between 10am and 4pm.

Update: After further investigation, we found that a power disruption caused some servers to go down or fail. It is unlikely that the leap second directly affected VCN's services.

On Saturday, June 30th, 2012, VCN's web site, other WebGUI sites, and VCN's dial-up service went down. Due to the time that the problem occurred, it was probably caused by a bug related to the leap second on Saturday, June 30th, 2012. Email, mailing lists, and non-WebGUI web sites such as HTML and PHP sites were not affected.

Afterwards, the WebGUI server was unable to start due to a hardware issue. Dial-up service was restored on Sunday, July 1st but some users still had issues connecting to sites outside of VCN. At this time there are no known issues related to dial-up service.

A WebGUI replacement server has been created and all web sites have been restored as of Wednesday, July 4th, 2012 at 1pm.

Between Friday, June 15th 11PM and Monday, June 18th 10AM, an old email backup server was retrieving emails while the main email server was down.

The backup server had some old emails so people would have received these old emails along with any new emails that was sent during the weekend.

VCN will be restoring emails sent between Friday, June 15th 11PM and Monday, June 18th 10AM. If you require any urgent emails please email [email protected] with your VCN user name and the subject "Restore weekend emails".

If you forward your emails then your messages do not need to be restore because they would have been forwarded automatically.

During the planned power maintenance on Friday, June 15th, 2012, the emergency backup power failed to keep VCN's server operational. As a result, all servers lost power during the maintenance. Due to a faulty battery, VCN's main server was unable to startup automatically after the power failure and required maintenance.

Dial-up and web sites were operational on Monday, June 15th, 2012 at 11pm. Other services such as email were resolved in the early afternoon.

A planned server maintenance to replace the faulty battery will happen on Wednesday, June 20th, 2012 between 10am and noon. There will be a short 10 minute downtime between this time.

We have received word that the Vancouver Public Library, where the main VCN servers are located, will have its electricity turned off for maintenance. The blackout will occur between 11PM Friday, June 15 2012 and 5AM Saturday, June 16, 2012.

During the blackout, an emergency power generator will kick in to keep the main VCN servers powered on. Unfortunately, the VPL Internet gateway will lose its power for the entire six hours. As a onsequence, users will not be able to connect to the Internet and outside users will not be able to access any websites hosted by the VCN. Also, incoming mail from the Internet will be interrupted for the time period; they will be queued on neighbouring servers until the gateway comes back up.

We apologize for the service disruption.