VCN uses encryption for its email servers but they were not affected by Heartbleed.

VCN does not have encryption on its public web sites so they were not affected. VCN is planning to implement encryption within the next month.

Here is list of common web sites that were affected by the Heartbleed bug. http://mashable.com/2014/04/09/heartbleed-bug-websites-affected/.

To see if other web sites are affected please use this tool, https://lastpass.com/heartbleed/.

For extra security you may want to update your VCN password. To change your VCN password please follow these steps:
1) Go to https://www2.vcn.bc.ca/ and login at the top right corner.
2) Click on “Options”.
3) Click on “Change Password”.
4) Enter your current password and enter your new password twice. The new password should have at least 8 characters with a combination of numbers and letters.
5) Click on “Change Password”.

Your new password will work immediately for email but it will change after 6pm for dial-up access.

You can also call the VCN Help Desk at 778-724-0826 extension 0 to change your password. Please have your VCN user name and security information ready.

Hello Vancouver Community Network members and guests,

This is your notice for VCN’s Annual General Meeting. Please join us!

When: at 6 pm (registration at 5:30) on Thursday, March 20, 2014
Where: the 2nd floor, 111 West Hastings Street (Woodward’s Building) Vancouver BC V6B 1H6

Everyone is welcome to the meeting. As a reminder – only VCN members are permitted to vote.

If you have not already renewed your membership, please be ready to do so at the event.
The membership cost is $15.00 per year.
As always, if you pay $10 more, we can issue a Charitable Tax receipt for $25.

Pizza and light refreshments will be provided.

An informal discussion after the business of the AGM is open for member’s information, feedback and direction. To make the most of the time we have, please reply to this email to RSVP and respond with any VCN relevant discussion questions you have. While the board and staff will make it a priority to answer every question, we will only have time to fully discuss the top few questions sent or submitted at registration.

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On Thursday, December 19th between 9am to 10:30am there was a temporary Internet issue that caused VCN services to be offline.

On Thursday, December 19th at 11pm (night), the Internet provider will maintaining the Internet connection. They may temporary bring down the Internet connection for a few minutes.

We apologize for the service disruption.

The VCN Help Desk at 704-333 Terminal Ave will be closed on the following days:
* Wednesday, December 25th
* Thursday, December 26th
* Wednesday, January 1st

Additionally, the office suite door will be closed on these days and times. The VCN Help Desk will be open but please call 778-724-0826 ext 0 for assistance.
* Thursday, December 19th
* Tuesday, December 24th after noon
* Friday, December 27th
* Tuesday, December 31st after noon

Dear friends,

This year, on Tuesday, December 3, 2013, we are proudly joining a call to action that will help make history. We are partners in GivingTuesday, a new national day dedicated to giving and volunteering. "The opening day of the giving season", this is a day when charities, non-profits, families, businesses, community centers, students, retailers and more will all come together all across the country and rally for their favourite causes. This movement celebrates giving and encourages more, better and smarter giving and volunteering during the giving season. Leading up to December 3, the GivingTuesday campaign will provide a platform to rally volunteers and raise funds for the charities of our choice. We encourage you to be part of GivingTuesday!

From Tuesday, December 3, 2013 to Wednesday, December 4, 2013 at 9pm, Interac will match up to $25 per donation made using Interac Online through https://www.canadahelps.org/giv3/49308.

You may also donate online using a credit card at https://www.canadahelps.org/giv3/49308. To donate using cash or cheque please visit our office at 280 – 111 West Hastings St between Monday and Friday from 10am to 5pm.
 

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Update: VCN has been informed that the Internet bandwidth has been increased on December 20, 2013 and this should resolve the connectivity issues.

Update: Current high Internet demand may affect some people connecting to vcn.bc.ca or sites hosted by VCN. The problem will normally occur between 11am to 8pm. VCN has been told that the problem should be resolved soon.

For email delays, a workaround has been added to reduce email delivery delays.

On Monday, November 11, 2013 at 9am there was an attack on VCN's POP3/email retrieval system. This prevented people from connecting to the service. POP3 retrieval was restored on Tuesday, November 12, 2013 at 1pm.

The email server was operational and no emails were lost. Secure POP3 and IMAP email retrieval were also operational. VCN recommends switching to secure POP3 for additional security. For assistance enabling secure POP3 in your email client please call 778-724-0826 extension 0 or email [email protected].

The Directors of the Vancouver Community Network (VCN) are very pleased to announce the appointment of Tracey Axelsson as Executive Director.  This is a new position created after a lengthy consultation process. We are confident that Tracey's involvement will help VCN to accomplish its mission; making the full benefits of the internet available for everyone.

As social entrepreneur and business builder, Tracey has a strong focus on sustainable operations, communications, public relations, client relationship management, business development strategy, and branding.  She is a proven innovator and the mastermind behind the creation of the first car sharing organization in the English-speaking world – MODO – Vancouver's car co-op.

Tracey has great depth and capacity around taking an idea from 'unheard of' to positive uptake and success.  She is excited to be lending her knowledge and experience to work on the vital social challenge of bridging the digital divide.

Tracey was named one of BC's "Top 40 under 40" by Business in Vancouver and was honoured with a YWCA Women of Distinction Award. Shared Vision Magazine has recognized her as a "Visionary" while LiveSmart BC named Tracey as a Community Hero.

I hope you all join me in welcoming her to the VCN Team!

Previously, text dial-up users could not use VCN's main dial-up numbers. This issue has been fixed and text dial-up users can now use any VCN dial-up numbers.

However, we have found that some text users do not have text accounts. If your text account does not work please contact the VCN Help Desk at 778-724-0826 or email [email protected]. Provide your VCN user name and ask that your account be switched to a text account. Account changes will occur on the same day after 6pm. We are sorry for the inconvenience.

Update: The dial-up maintenance completed on Tuesday, September 10, 2013 at 2:30pm. There was a short downtime for the dial-up line, 604-638-1365. There was no downtime for 604-638-0189 and 604-638-0195 during the maintenance and all dial-up numbers are operational.

On Tuesday, September 10, 2013 at 1pm, VCN will be maintaining our dial-up lines. If you are connected to our dial-up service you might be disconnected for a short time. Please try reconnecting in a few minutes.

During the maintenance, VCN will be reducing the number of dial-up lines because they are underutilized. There will be no change to the quality of service.

If you have any issues please contact the VCN Help Desk at 778-724-0826 extension 0.