On Wednesday, January 28, 2015, at 8:30am, we experienced issues with our dial up service. Internet connectivity with dial up was not working. Users were able to connect to local services such as their VCN email but external websites would not have worked. This issue was fixed at 10:45am but recurred at 11:30am. The issue was fixed at 1:00pm. We are currently monitoring the situation.

Dear VCN users,

If you ever had problems with sending emails with another internet provider (e.g. Shaw, Telus, etc).  VCN is now offering outgoing email service. This allows you to send emails with any internet provider.

Please fill out the form below if you are interested in receiving the outgoing mail service.

How does it work?

1. Fill out the registration form below.

2. VCN will reply you with a confirmation that your name has been added on our list.

3. Follow the VCN outgoing mail service set up guide.

VCN’s server has been updated to fix the Bash bug that has been in the news.

On Thursday, September 25th at 3:00pm the email server was updated. Due to a misconfigured setting, email were stored in the wrong location. The problem was resolved on Thursday, September 25th at 5pm. No messages were lost in the process. If may take a few minutes for messages sent during the issue to arrive in your inbox.

People have been receiving fake emails asking for their VCN account information.

VCN will never ask for your account information in an email. Please do not reply to any messages asking for your VCN account information.

For assistance please contact the VCN Help Desk by email at [email protected] or call 778-724-0826 extension 0.

VCN will be closed on Monday August 4th and will reopen on Tuesday, August 5th.

Please leave a voice message at 778-724-0826.

VCN is developing a web-based text messaging platform that will instantly connect street involved, disadvantaged and vulnerable people in Metro Vancouver with vital information about shelter, food services, health alerts and employment/training opportunities.

Starting in the Downtown Eastside, and using simple text messages, VCN will web-enable direct messaging to help end street homelessness, locate emergency shelters, send alerts about ‘bad batches’, missing persons, and job/skills training.

VCN thanks the Canadian Internet Registry Association (CIRA) for recognizing how important our project is to disadvantage and vulnerable street-involved people in Vancouver. These funds will quickly be put to good use developing this program to increase the reach of all the Internet has to offer.

Where knowledge is power – putting that knowledge right into the hands of those who are most powerless is vital.  VCN welcomes any contribution to help pay SMS costs.

The Main Street Education Centre is located in the same building at the VCN Help Desk. There is a picket line outside the building and the 411 Seniors Centre will be closed on Monday, May 26, 2014.

The VCN Help Desk will be operating at limited capacity. The suite’s door will be closed. Phones and emails will be operating as normal.

Please call 778-724-0826 extension 0 for assistance.

VCN has enabled encryption on our web sites so you can securely access VCN’s web sites, your email, and mailing lists.

The following VCN sites are encrypted:
VCN web site: https://www2.vcn.bc.ca/
Webmail: https://mail.vcn.bc.ca/
Mailing lists: https://vancouvercommunity.net/lists
Spam filter: https://dspam.vcn.bc.ca/

In a few weeks, VCN will automatically redirect people to the secured sites.

VCN’s IMAP and POP3 service will continue to offer encryption.

VCN would like to thank Comodo for donating the SSL certificate. If you are a non-proft or charity please visit this page for more information about obtaining your own free SSL certificate.

If you have any questions or need assistance creating a SSL certificate please contact [email protected] or call 778-724-0826. Please have your VCN user name and/or domain name ready.