People have been receiving fake emails asking for their VCN account information.

VCN will never ask for your account information in an email. Please do not reply to any messages asking for your VCN account information.

For assistance please contact the VCN Help Desk by email at [email protected] or call 778-724-0826 extension 0.

VCN will be closed on Monday August 4th and will reopen on Tuesday, August 5th.

Please leave a voice message at 778-724-0826.

VCN is developing a web-based text messaging platform that will instantly connect street involved, disadvantaged and vulnerable people in Metro Vancouver with vital information about shelter, food services, health alerts and employment/training opportunities.

Starting in the Downtown Eastside, and using simple text messages, VCN will web-enable direct messaging to help end street homelessness, locate emergency shelters, send alerts about ‘bad batches’, missing persons, and job/skills training.

VCN thanks the Canadian Internet Registry Association (CIRA) for recognizing how important our project is to disadvantage and vulnerable street-involved people in Vancouver. These funds will quickly be put to good use developing this program to increase the reach of all the Internet has to offer.

Where knowledge is power – putting that knowledge right into the hands of those who are most powerless is vital.  VCN welcomes any contribution to help pay SMS costs.

The Main Street Education Centre is located in the same building at the VCN Help Desk. There is a picket line outside the building and the 411 Seniors Centre will be closed on Monday, May 26, 2014.

The VCN Help Desk will be operating at limited capacity. The suite’s door will be closed. Phones and emails will be operating as normal.

Please call 778-724-0826 extension 0 for assistance.

VCN has enabled encryption on our web sites so you can securely access VCN’s web sites, your email, and mailing lists.

The following VCN sites are encrypted:
VCN web site: https://www2.vcn.bc.ca/
Webmail: https://mail.vcn.bc.ca/
Mailing lists: https://vancouvercommunity.net/lists
Spam filter: https://dspam.vcn.bc.ca/

In a few weeks, VCN will automatically redirect people to the secured sites.

VCN’s IMAP and POP3 service will continue to offer encryption.

VCN would like to thank Comodo for donating the SSL certificate. If you are a non-proft or charity please visit this page for more information about obtaining your own free SSL certificate.

If you have any questions or need assistance creating a SSL certificate please contact [email protected] or call 778-724-0826. Please have your VCN user name and/or domain name ready.

On Sunday, May 18, 2014 at 3am, VCN’s dial-up server rebooted. This prevented people connected via dial-up to connect to external web sites. People could still connect to dial-up and internal VCN sites and services. The problem was resolved on Tuesday, May 20, 2014 at noon.

VCN’s other servers including web sites and email servers were not affected.

We apologize for the service disruption.

VCN’s offices will be closed on Monday, May 19, 2014. VCN will re-open on Tuesday, May 20, 2014.

VCN has increased webmail/Squirrelmail attachment sizes to 20MB and will allow incoming email messages up to 25MB for all VCN accounts.

VCN’s offices will be closed on Friday, April 18th and Monday, April 21st. VCN will reopen on Tuesday, April 22nd.