FAQ General

How do I update my address information?

QUESTION

How do I update my address information?

ANSWER

Ask the client to call VCN’s Helpdesk to update their address information.

Note:
We usually ask people between the months of February and March, to update their addresses if they have moved recently. We’ll need their correct address for mailing their tax receipt.

FAQ General

Where can I refer users if I am unable to assist them?

  • QUESTION

    Where can I refer users if I am unable to assist them?

    ANSWER
    • See the software/manufacturer’s help manual
    • See the software/manufacturer’s online support
    • free online sources of information
    • online discussion groups
    • buy-sell groups
    • the person who sold/gave them their computer
    • yellow pages
    • computer books at library
    • computer courses at educational institutions
    • Free Geek
      A non-profit community organization that provide low-cost and no-cost computer technology and training . For more information please go to http://www.freegeekvancouver.org/.
  • FAQ General

    Scope of Helpesk Service: What services and issues is VCN not able to help with?

    QUESTION

    What services and issues is the VCN Helpdesk not able to help with?

    DETAILS

    VCN does not help with…

    • fix computers
    • install hardware, modems, printers, etc for users
    • troubleshoot hardware/software
    • teach how to use windows, word, excel and other software not related to VCN services.
    • debug/fix/write webpages
    • debug/fix/write cgi/php programs
    • setup advanced features in internet programs.

    Note: VCN volunteers have the right not to provide assistance to issues outside the scope of VCN services.

    Give user’s broad referral’s of help:

    • See the software/manufacturer’s help manual
    • See the software/manufacturer’s online support
    • free online sources of information
    • online discussion groups
    • buy-sell groups
    • the person who sold/gave them their computer
    • yellow pages
    • computer books at library
    • computer courses at educational institutions
    • Free Geek

    FAQ General

    Scope of Helpesk Service: What services and issues can VCN help with?

    QUESTION

    What services and issues is the VCN helpdesk able to to help with?

    DETAILS

    VCN can help with…

    • Register Users
    • setup dialup connection to VCN
    • setup email program to send and receive VCN email
    • help users access VCN services like:
      • help them send/receive email using webmail
      • connect using telnet/putty
      • access the mailing lists
      • get onto VCN IRC server
      • VCN Help Desk Volunteer should ask the walk-in User sign “User Release and Waiver of Liability” before helping the User to set up dial up on their computer/laptop (a form is available in Document Library)

    VCN Help Desk Volunteer should ask the walk-in User sign “User Release and Waiver of Liability” before helping the User to set up dial up on their computer/laptop (a form is available in Document Library)

    Note: VCN volunteers have the right not to provide assistance to issues outside the scope of VCN services.

    Sources of help:

    • Search the volunteer manual
    • Search VCN Help Pages
    • Search the problem on google.com, eg “error 691? or “Relaying denied”. You can try other search engines, computer-related forums, since millions of people use internet programs, so someone online is bound to have run into the same problem.
    • Ask and work it through with your co-workers
    • Send an e-mail: help@vcn.bc.ca or create a request in Request Tracker with as much relevant info as possible.

    FAQ VCN Dialup

    List of Dial up Errors

    List of dial up errors

    Error codeDescription
    2The system cannot find the file specified
    5
    • Access denied
    • Invalid procedure call
    6Stack overflow
    20The system cannot find the device specified
    71No more connections allowed.
    380Invalid property value
    600An operation is pending
    601The port handle is invalid
    602The port is already open
    603Caller’s buffer is too small
    604Wrong information specified
    605Cannot set port information
    606The port is not connected
    607The event is invalid
    608The device does not exist
    609The device type does not exist
    610The buffer is invalid
    611The router is not available
    612The router is not allocated
    613Invalid compression specified
    614Out of buffers
    615The port was not found
    616An asynchronous request is pending
    617The port or device is already disconnecting
    618The port is not open
    619The port is disconnected
    620There are no endpoints
    621Cannot open the phone book file
    622Cannot load the phone book file
    623Cannot find the phone book entry
    24Cannot write to phone book file
    625Invalid information found in the phone book
    626Cannot load a string
    627Cannot find key
    628The port was disconnected
    629The port was disconnected by the remote machine
    630The port was disconnected due to hardware failure
    631The port was disconnected by the user
    632The structure size is incorrect
    633The port is already in use or is not configured for remote access dialout
    634Cannot register your computer on the remote network
    635Unknown error
    636The wrong device is attached to the port
    637The string could not be converted
    638The request has timed out
    639No asynchronous net available
    640A NetBIOS error has occurred
    641The server cannot allocate NetBIOS resources needed to support the client
    642One of your NetBIOS names is already registered on the remote network
    643A network adapter at the server failed
    644You will not receive network message popups
    645Internal authentication error
    646The account is not permitted to log on at this time of day
    647The account is disabled
    648The password has expired
    649The account does not have remote access permission
    650The remote access server is not responding
    651Your modem (or other connecting device) has reported an error
    652Unrecognised response from the device
    653A macro required by the device was not found in the device .INF file section
    654A command or response in the device .INF file section refers to an undefined macro
    655The <message> macro was not found in the device .INF file section
    656The <defaultoff> macro in the device .INF file section contains an undefined macro
    657The device .INF file could not be opened
    658The device name in the device .INF or media .INI file is too long
    659The media .INI file refers to an unknown device name
    660The device .INF file contains no responses for the command
    661The device .INF file is missing a command
    662Attempted to set a macro not listed in device .INF file section
    663The media .INI file refers to an unknown device type
    664Cannot allocate memory
    665The port is not configured for remote access
    666Your modem (or other connecting device) is not functioning
    667Cannot read the media .INI file
    668The connection dropped
    669The usage parameter in the media .INI file is invalid
    670Cannot read the section name from the media .INI file
    671Cannot read the device type from the media .INI file
    672Cannot read the device name from the media .INI file
    673Cannot read the usage from the media .INI file
    674Cannot read the maximum connection BPS rate from the media .INI file
    675Cannot read the maximum carrier BPS rate from the media .INI file
    676The line is busy
    677A person answered instead of a modem
    678There is no answer
    679Cannot detect carrier
    680There is no dial tone
    681General error reported by device
    682ERROR WRITING SECTIONNAME
    683ERROR WRITING DEVICETYPE
    684ERROR WRITING DEVICENAME
    685ERROR WRITING MAXCONNECTBPS
    686ERROR WRITING MAXCARRIERBPS
    687ERROR WRITING USAGE
    688ERROR WRITING DEFAULTOFF
    689ERROR READING DEFAULTOFF
    690ERROR EMPTY INI FILE
    691Access denied because username and/or password is invalid on the domain
    692Hardware failure in port or attached device
    693ERROR NOT BINARY MACRO
    694ERROR DCB NOT FOUND
    695ERROR STATE MACHINES NOT STARTED
    696ERROR STATE MACHINES ALREADY STARTED
    697ERROR PARTIAL RESPONSE LOOPING
    698A response keyname in the device .INF file is not in the expected format
    699The device response caused buffer overflow.
    700The expanded command in the device .INF file is too long
    701The device moved to a BPS rate not supported by the COM driver
    702Device response received when none expected
    703ERROR INTERACTIVE MODE
    704ERROR BAD CALLBACK NUMBER
    705ERROR INVALID AUTH STATE
    706ERROR WRITING INITBPS
    707X.25 diagnostic indication
    708The account has expired
    709Error changing password on domain
    710Serial overrun errors were detected while communicating with your modem
    711RasMan initialisation failure. Check the event log.
    712Biplex port is initialising. Wait a few seconds and redial
    713No active ISDN lines are available
    714Not enough ISDN channels are available to make the call
    715Too many errors occurred because of poor phone line quality
    716The remote access IP configuration is unusable
    717No IP addresses are available in the static pool of remote access IP addresses
    718PPP timeout
    719PPP terminated by remote machine
    720No PPP control protocols configured
    721Remote PPP peer is not responding
    722The PPP packet is invalid
    723The phone number, including prefix and suffix, is too long
    724The IPX protocol cannot dial-out on the port because the computer is an IPX router
    725The IPX protocol cannot dial-in on the port because the IPX router is not installed
    726The IPX protocol cannot be used for dial-out on more than one port at a time
    727Cannot access TCPCFG.DLL
    728Cannot find an IP adaptor bound to remote access
    729SLIP cannot be used unless the IP protocol is installed
    730Computer registration is not complete
    731The protocol is not configured
    732The PPP negotiation is not converging
    733The PPP control protocol for this network protocol is not available on the server
    734The PPP link control protocol terminated
    735The requested address was rejected by the server
    736The remote computer terminated the control protocol
    737Loopback detected
    738The server did not assign an address
    739The remote server cannot use the Windows NT encrypted password
    740The TAPI devices configured for Remote Access failed to initialise or were not installed correctly
    741The local computer does not support encryption
    742The remote server does not support encryption
    743The remote server requires encryption
    44Cannot use the IPX net number assigned by the remote server. Check the event log.
    745An essential file is missing
    746An essential file failed to initialise
    747MAC not found
    748The system timed out while trying to load an essential file
    749Invalid phone number
    750Invalid authentication attempt
    751The callback number contains an invalid character. Only the following characters are allowed: 0 to 9, T, P, W, (,), -, @, and space
    752A syntax error was encountered while processing a script
    753The connection could not be disconnected because it was created by the multi-protocol router
    754The system could not find the multi-link bundle
    755The system cannot perform automated dial because this entry has a custom dialler specified
    756This connection is already being dialled
    757Remote access services could not be started automatically. Additional information is provided in the event log.
    758Internet connection sharing is already enabled on the connection
    760An error occurred while routing capabilities were being enabled
    761An error occurred while Internet connection sharing was being enabled for the connection
    763Internet connection sharing cannot be enabled. There are two or more LAN connections in addition to the connection to be shared.
    764No smart card reader is installed
    765Internet connection sharing cannot be enabled. A LAN connection is already configured with the IP address required for automatic IP addressing.
    766The system could not find any certificate
    767Internet connection sharing cannot be enabled. The LAN connection selected on the private network has more than one IP address configured. Reconfigure the LAN connection with a single IP address before enabling Internet connection sharing.
    768The connection attempt failed because of failure to encrypt data
    769The specified destination is not reachable
    770The remote machine rejected the connection attempt
    771The connection attempt failed because the network is busy
    772The remote computer’s network hardware is incompatible with the type of call requested
    773The connection attempt failed because the destination number has changed
    774The connection attempt failed because of a temporary failure. Try connecting again.
    775The call was blocked by the remote computer
    776The call could not be connected because the destination has invoked the Do Not Disturb feature
    777The connection attempt failed because the modem on the remote computer is out of order
    778It was not possible to verify the identity of the server
    779To dial out using this connection, you must use a smart card
    780An attempted function is not valid for this connection
    781The encryption attempt failed because no valid certificate was found
    782Network Address Translation (NAT) is currently installed as a routing protocol, and must be removed before enabling Internet Connection Sharing
    783Internet Connection Sharing cannot be enabled. The LAN connection selected as the private network is either not present, or is disconnected from the network. Please ensure that the LAN adaptor is connected before enabling Internet Connection Sharing.
    784You cannot dial using this connection at logon time, because it is configured to use a user name different than the one on the smart card. If you want to use it at logon time, you must configure it to use the user name on the smart card
    785You cannot dial using this connection at logon time, because it is not configured to use a smart card. If you want to use it at logon time, you must edit the properties of this connection so that it uses a smart card
    786The L2TP connection attempt failed because there is no valid machine certificate on your computer for security authentication
    787The L2TP connection attempt failed because the security layer could not authenticate the remote computer
    788The L2TP connection attempt failed because the security layer could not negotiate compatible parameters with the remote computer
    789The L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer
    790The L2TP connection attempt failed because certificate validation on the remote computer failed
    791The L2TP connection attempt failed because security policy for the connection was not found
    792The L2TP connection attempt failed because security negotiation timed out
    793The L2TP connection attempt failed because an error occurred while negotiating security
    794The Framed Protocol RADIUS attribute for this user is not PPP
    795The tunnel type RADIUS attribute for this user is not correct
    796The service type RADIUS attribute for this user is neither framed nor callback framed
    797A connection to the remote computer could not be established because the modem was not found or was busy
    798A certificate could not be found that can be used with this Extensible Authentication Protocol
    799Internet Connection Sharing (ICS) cannot be enabled due to an IP address conflict on the network. ICS requires the host be configured to use 192.168.0.1. Please ensure that no other client on the network is configured to use 192.168.0.1
    800Unable to establish the VPN connection. The VPN server may be un-reachable, or security parameters may not be configured properly for this connection
    995Operation aborted
    1382Maximum length exceeded
    1793Account expired
    2250Network connection does not exist