How do I update my address information?
Ask the client to call VCN’s Helpdesk to update their address information.
What are the requirements to reset a password?
How do I cancel my VCN account?
To cancel or delete a VCN account, the user must send an email using their VCN email account to [email protected] requesting a cancellation.
What are the requirements to activate VCN account for PPP access?
How do I request additional VCN account for my organization?
How do individuals/groups request for a VCN account?
Where can I refer users if I am unable to assist them?
What services and issues is the VCN Helpdesk not able to help with?
VCN does not help with…
Note: VCN volunteers have the right not to provide assistance to issues outside the scope of VCN services.
Give user’s broad referral’s of help:
What services and issues is the VCN helpdesk able to to help with?
VCN can help with…
VCN Help Desk Volunteer should ask the walk-in User sign “User Release and Waiver of Liability” before helping the User to set up dial up on their computer/laptop (a form is available in Document Library)
Note: VCN volunteers have the right not to provide assistance to issues outside the scope of VCN services.
Sources of help:
| Error code | Description |
|---|---|
| 2 | The system cannot find the file specified |
| 5 |
|
| 6 | Stack overflow |
| 20 | The system cannot find the device specified |
| 71 | No more connections allowed. |
| 380 | Invalid property value |
| 600 | An operation is pending |
| 601 | The port handle is invalid |
| 602 | The port is already open |
| 603 | Caller’s buffer is too small |
| 604 | Wrong information specified |
| 605 | Cannot set port information |
| 606 | The port is not connected |
| 607 | The event is invalid |
| 608 | The device does not exist |
| 609 | The device type does not exist |
| 610 | The buffer is invalid |
| 611 | The router is not available |
| 612 | The router is not allocated |
| 613 | Invalid compression specified |
| 614 | Out of buffers |
| 615 | The port was not found |
| 616 | An asynchronous request is pending |
| 617 | The port or device is already disconnecting |
| 618 | The port is not open |
| 619 | The port is disconnected |
| 620 | There are no endpoints |
| 621 | Cannot open the phone book file |
| 622 | Cannot load the phone book file |
| 623 | Cannot find the phone book entry |
| 24 | Cannot write to phone book file |
| 625 | Invalid information found in the phone book |
| 626 | Cannot load a string |
| 627 | Cannot find key |
| 628 | The port was disconnected |
| 629 | The port was disconnected by the remote machine |
| 630 | The port was disconnected due to hardware failure |
| 631 | The port was disconnected by the user |
| 632 | The structure size is incorrect |
| 633 | The port is already in use or is not configured for remote access dialout |
| 634 | Cannot register your computer on the remote network |
| 635 | Unknown error |
| 636 | The wrong device is attached to the port |
| 637 | The string could not be converted |
| 638 | The request has timed out |
| 639 | No asynchronous net available |
| 640 | A NetBIOS error has occurred |
| 641 | The server cannot allocate NetBIOS resources needed to support the client |
| 642 | One of your NetBIOS names is already registered on the remote network |
| 643 | A network adapter at the server failed |
| 644 | You will not receive network message popups |
| 645 | Internal authentication error |
| 646 | The account is not permitted to log on at this time of day |
| 647 | The account is disabled |
| 648 | The password has expired |
| 649 | The account does not have remote access permission |
| 650 | The remote access server is not responding |
| 651 | Your modem (or other connecting device) has reported an error |
| 652 | Unrecognised response from the device |
| 653 | A macro required by the device was not found in the device .INF file section |
| 654 | A command or response in the device .INF file section refers to an undefined macro |
| 655 | The <message> macro was not found in the device .INF file section |
| 656 | The <defaultoff> macro in the device .INF file section contains an undefined macro |
| 657 | The device .INF file could not be opened |
| 658 | The device name in the device .INF or media .INI file is too long |
| 659 | The media .INI file refers to an unknown device name |
| 660 | The device .INF file contains no responses for the command |
| 661 | The device .INF file is missing a command |
| 662 | Attempted to set a macro not listed in device .INF file section |
| 663 | The media .INI file refers to an unknown device type |
| 664 | Cannot allocate memory |
| 665 | The port is not configured for remote access |
| 666 | Your modem (or other connecting device) is not functioning |
| 667 | Cannot read the media .INI file |
| 668 | The connection dropped |
| 669 | The usage parameter in the media .INI file is invalid |
| 670 | Cannot read the section name from the media .INI file |
| 671 | Cannot read the device type from the media .INI file |
| 672 | Cannot read the device name from the media .INI file |
| 673 | Cannot read the usage from the media .INI file |
| 674 | Cannot read the maximum connection BPS rate from the media .INI file |
| 675 | Cannot read the maximum carrier BPS rate from the media .INI file |
| 676 | The line is busy |
| 677 | A person answered instead of a modem |
| 678 | There is no answer |
| 679 | Cannot detect carrier |
| 680 | There is no dial tone |
| 681 | General error reported by device |
| 682 | ERROR WRITING SECTIONNAME |
| 683 | ERROR WRITING DEVICETYPE |
| 684 | ERROR WRITING DEVICENAME |
| 685 | ERROR WRITING MAXCONNECTBPS |
| 686 | ERROR WRITING MAXCARRIERBPS |
| 687 | ERROR WRITING USAGE |
| 688 | ERROR WRITING DEFAULTOFF |
| 689 | ERROR READING DEFAULTOFF |
| 690 | ERROR EMPTY INI FILE |
| 691 | Access denied because username and/or password is invalid on the domain |
| 692 | Hardware failure in port or attached device |
| 693 | ERROR NOT BINARY MACRO |
| 694 | ERROR DCB NOT FOUND |
| 695 | ERROR STATE MACHINES NOT STARTED |
| 696 | ERROR STATE MACHINES ALREADY STARTED |
| 697 | ERROR PARTIAL RESPONSE LOOPING |
| 698 | A response keyname in the device .INF file is not in the expected format |
| 699 | The device response caused buffer overflow. |
| 700 | The expanded command in the device .INF file is too long |
| 701 | The device moved to a BPS rate not supported by the COM driver |
| 702 | Device response received when none expected |
| 703 | ERROR INTERACTIVE MODE |
| 704 | ERROR BAD CALLBACK NUMBER |
| 705 | ERROR INVALID AUTH STATE |
| 706 | ERROR WRITING INITBPS |
| 707 | X.25 diagnostic indication |
| 708 | The account has expired |
| 709 | Error changing password on domain |
| 710 | Serial overrun errors were detected while communicating with your modem |
| 711 | RasMan initialisation failure. Check the event log. |
| 712 | Biplex port is initialising. Wait a few seconds and redial |
| 713 | No active ISDN lines are available |
| 714 | Not enough ISDN channels are available to make the call |
| 715 | Too many errors occurred because of poor phone line quality |
| 716 | The remote access IP configuration is unusable |
| 717 | No IP addresses are available in the static pool of remote access IP addresses |
| 718 | PPP timeout |
| 719 | PPP terminated by remote machine |
| 720 | No PPP control protocols configured |
| 721 | Remote PPP peer is not responding |
| 722 | The PPP packet is invalid |
| 723 | The phone number, including prefix and suffix, is too long |
| 724 | The IPX protocol cannot dial-out on the port because the computer is an IPX router |
| 725 | The IPX protocol cannot dial-in on the port because the IPX router is not installed |
| 726 | The IPX protocol cannot be used for dial-out on more than one port at a time |
| 727 | Cannot access TCPCFG.DLL |
| 728 | Cannot find an IP adaptor bound to remote access |
| 729 | SLIP cannot be used unless the IP protocol is installed |
| 730 | Computer registration is not complete |
| 731 | The protocol is not configured |
| 732 | The PPP negotiation is not converging |
| 733 | The PPP control protocol for this network protocol is not available on the server |
| 734 | The PPP link control protocol terminated |
| 735 | The requested address was rejected by the server |
| 736 | The remote computer terminated the control protocol |
| 737 | Loopback detected |
| 738 | The server did not assign an address |
| 739 | The remote server cannot use the Windows NT encrypted password |
| 740 | The TAPI devices configured for Remote Access failed to initialise or were not installed correctly |
| 741 | The local computer does not support encryption |
| 742 | The remote server does not support encryption |
| 743 | The remote server requires encryption |
| 44 | Cannot use the IPX net number assigned by the remote server. Check the event log. |
| 745 | An essential file is missing |
| 746 | An essential file failed to initialise |
| 747 | MAC not found |
| 748 | The system timed out while trying to load an essential file |
| 749 | Invalid phone number |
| 750 | Invalid authentication attempt |
| 751 | The callback number contains an invalid character. Only the following characters are allowed: 0 to 9, T, P, W, (,), -, @, and space |
| 752 | A syntax error was encountered while processing a script |
| 753 | The connection could not be disconnected because it was created by the multi-protocol router |
| 754 | The system could not find the multi-link bundle |
| 755 | The system cannot perform automated dial because this entry has a custom dialler specified |
| 756 | This connection is already being dialled |
| 757 | Remote access services could not be started automatically. Additional information is provided in the event log. |
| 758 | Internet connection sharing is already enabled on the connection |
| 760 | An error occurred while routing capabilities were being enabled |
| 761 | An error occurred while Internet connection sharing was being enabled for the connection |
| 763 | Internet connection sharing cannot be enabled. There are two or more LAN connections in addition to the connection to be shared. |
| 764 | No smart card reader is installed |
| 765 | Internet connection sharing cannot be enabled. A LAN connection is already configured with the IP address required for automatic IP addressing. |
| 766 | The system could not find any certificate |
| 767 | Internet connection sharing cannot be enabled. The LAN connection selected on the private network has more than one IP address configured. Reconfigure the LAN connection with a single IP address before enabling Internet connection sharing. |
| 768 | The connection attempt failed because of failure to encrypt data |
| 769 | The specified destination is not reachable |
| 770 | The remote machine rejected the connection attempt |
| 771 | The connection attempt failed because the network is busy |
| 772 | The remote computer’s network hardware is incompatible with the type of call requested |
| 773 | The connection attempt failed because the destination number has changed |
| 774 | The connection attempt failed because of a temporary failure. Try connecting again. |
| 775 | The call was blocked by the remote computer |
| 776 | The call could not be connected because the destination has invoked the Do Not Disturb feature |
| 777 | The connection attempt failed because the modem on the remote computer is out of order |
| 778 | It was not possible to verify the identity of the server |
| 779 | To dial out using this connection, you must use a smart card |
| 780 | An attempted function is not valid for this connection |
| 781 | The encryption attempt failed because no valid certificate was found |
| 782 | Network Address Translation (NAT) is currently installed as a routing protocol, and must be removed before enabling Internet Connection Sharing |
| 783 | Internet Connection Sharing cannot be enabled. The LAN connection selected as the private network is either not present, or is disconnected from the network. Please ensure that the LAN adaptor is connected before enabling Internet Connection Sharing. |
| 784 | You cannot dial using this connection at logon time, because it is configured to use a user name different than the one on the smart card. If you want to use it at logon time, you must configure it to use the user name on the smart card |
| 785 | You cannot dial using this connection at logon time, because it is not configured to use a smart card. If you want to use it at logon time, you must edit the properties of this connection so that it uses a smart card |
| 786 | The L2TP connection attempt failed because there is no valid machine certificate on your computer for security authentication |
| 787 | The L2TP connection attempt failed because the security layer could not authenticate the remote computer |
| 788 | The L2TP connection attempt failed because the security layer could not negotiate compatible parameters with the remote computer |
| 789 | The L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer |
| 790 | The L2TP connection attempt failed because certificate validation on the remote computer failed |
| 791 | The L2TP connection attempt failed because security policy for the connection was not found |
| 792 | The L2TP connection attempt failed because security negotiation timed out |
| 793 | The L2TP connection attempt failed because an error occurred while negotiating security |
| 794 | The Framed Protocol RADIUS attribute for this user is not PPP |
| 795 | The tunnel type RADIUS attribute for this user is not correct |
| 796 | The service type RADIUS attribute for this user is neither framed nor callback framed |
| 797 | A connection to the remote computer could not be established because the modem was not found or was busy |
| 798 | A certificate could not be found that can be used with this Extensible Authentication Protocol |
| 799 | Internet Connection Sharing (ICS) cannot be enabled due to an IP address conflict on the network. ICS requires the host be configured to use 192.168.0.1. Please ensure that no other client on the network is configured to use 192.168.0.1 |
| 800 | Unable to establish the VPN connection. The VPN server may be un-reachable, or security parameters may not be configured properly for this connection |
| 995 | Operation aborted |
| 1382 | Maximum length exceeded |
| 1793 | Account expired |
| 2250 | Network connection does not exist |
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