What are the requirements to reset a password?

QUESTION

What are the requirements to reset a password?

ANSWER

For Individuals:

• A picture ID for walk-in clients, and
• Their birthday and mother’s maiden name

Note:

• Password resets take into effect after 6PM.

For Groups:

• A signed letter on the group’s letterhead from the authorized person of the organization. The letter must state the following:
  • The full name of the group and their login id
  • They are the authorized group contact for their VCN account
  • They are writing to request a password reset
  • A phone number where they can be reached to establish their identity
  • and their preferred password

Note:

• The letter can be sent by Fax to us at 1-855-299-0647.
• The sys-administrator will call the client when tne letter is received.
• It can take 3 to 5 business days for the password to come into effect.
• Password resets take into effect after 6PM.