QUESTION
What services and issues is the VCN Helpdesk not able to help with?
DETAILS
VCN does not help with…
- fix computers
- install hardware, modems, printers, etc for users
- troubleshoot hardware/software
- teach how to use windows, word, excel and other software not related to VCN services.
- debug/fix/write webpages
- debug/fix/write cgi/php programs
- setup advanced features in internet programs.
Note: VCN volunteers have the right not to provide assistance to issues outside the scope of VCN services.
Give user’s broad referral’s of help:
- See the software/manufacturer’s help manual
- See the software/manufacturer’s online support
- free online sources of information
- online discussion groups
- buy-sell groups
- the person who sold/gave them their computer
- yellow pages
- computer books at library
- computer courses at educational institutions
- Free Geek