QUESTION
What services and issues is the VCN helpdesk able to to help with?
DETAILS
VCN can help with…
- Register Users
- setup dialup connection to VCN
- setup email program to send and receive VCN email
- help users access VCN services like:
- help them send/receive email using webmail
- connect using telnet/putty
- access the mailing lists
- get onto VCN IRC server
- VCN Help Desk Volunteer should ask the walk-in User sign “User Release and Waiver of Liability” before helping the User to set up dial up on their computer/laptop (a form is available in Document Library)
VCN Help Desk Volunteer should ask the walk-in User sign “User Release and Waiver of Liability” before helping the User to set up dial up on their computer/laptop (a form is available in Document Library)
Note: VCN volunteers have the right not to provide assistance to issues outside the scope of VCN services.
Sources of help:
- Search the volunteer manual
- Search VCN Help Pages
- Search the problem on google.com, eg “error 691? or “Relaying denied”. You can try other search engines, computer-related forums, since millions of people use internet programs, so someone online is bound to have run into the same problem.
- Ask and work it through with your co-workers
- Send an e-mail: [email protected] or create a request in Request Tracker with as much relevant info as possible.