On Tuesday, January 15, 2013 around 9pm the dial-up service at 604-638-0189 and 604-638-0195 were down. The problem was caused by the authentication service.
Dial-up service was restored at 11pm. The backup and text dial-up line 604-638-1365 was down earlier and was restored at the same time.
Please contact the VCN help desk at 778-724-0826 if you have any further issues.