Registering an Individual

PURPOSE

Discuss the steps on how to register an individual for a VCN account

STEPS TO BE TAKEN

The complete registration process for individuals and groups is described on the VCN website at www2.vcn.bc.ca/sign_up.

The online registration portion can be done using any computer connected to the internet, for example at work, school, libraries, and public access terminals. Please ask the person to enter on the form their name as it appears on any valid picture ID, utility bill or personal cheques, for us to verify later if they want a PPP access. For walk-in customers, seat them at a public terminal.

If the person has an existing account and wants to upgrade to graphics (PPP), go to Part 2: PPP Activation. We will ask for a valid picture ID or cheque to active an account for (dialup) PPP access.

Please refer telephone and email inquiries to the website for complete information.

STEP 1: Register Online

Ask the customer to:

1. Go to https://www2.vcn.bc.ca/.
2. Click on Sign-up.
3. Click on User Agreement.
   They need to read and understand this since they will have to agree to the terms.
4. Click on Sign-up for Individuals
5. Complete the form.
   For walk-in customers, explain the rules for creating the login ID and password.

   Log-in ID:

   This will be the first part of the e-mail address (i.e. [email protected]).

   Rules for creating a log-in ID.

   • Must be 3 to 8 characters long
   • First character must be a letter
   • Can use letters or numbers
   • No punctuations allowed
   • No upper case letters allowed

   Passwords:

   Passwords are case sensitive, so customers must remember that if they enter their password in upper case letter then they also need to use upper case letters during log-in.

   Rules for creating a password.

   • Must be 6 to 8 characters long
   • Must have at least one letter and one number

6. Click on Submit and wait for the “Succesful Registration” page.
7. Take note of the information on the “Successful Registration” page on a piece of paper and keep it for as a record.
8. Close the browser to make sure the information is flushed out of the browser’s cache.

STEP 2: PPP Activation

1. Log-in to PUTTY and verify if the person has an existing account.
2. Check if their names on the ID, cheque or utility bill matches the one shown on PUTTY. If the names don’t match, ask the customer to repeat the online registration procedure again.
3. Enable PPP access for the account.
   1. Open Putty.
   2. Double click on vcn at the “Saved Sessions” list.
   3. Enter your login and password.
      Your password is not repeated with *’s, to prevent password theft.
   4. Press q.
   5. Press f then Enter to choose the full menu system. This will quit the welcome message.
   6. Press n to say no when asked to change your teminal emulation settings then enter.
   7. Press v to access the admin menu then enter.
   8. Press y to say yes when asked to execute script.
   9. At the main Administration menu, press 1 to select “Adds and Removes PPP services for an account”.
   10. Follow the prompt and provide the information that is asked.
4. For walk-in customers, ask if they would like to make a donation.
   Follow the instructions on how to process a donation if they wish to make a donation.
5. Give the customer the appropriate Help Page for setting up their connection. Tell them about the Help Section on the website if they need help. They can also call the helpdesk or email us (see About Us page for contact information), if they have problems with setting up the dialup connection.

NOTE:

• Each user is allowed to have a single account. If the user has other accounts, the other accounts will be deleted. Please see procedure on how to cancel an account for information on how to do this.
• Notify the user by phone or e-mail that other accounts on their name will be deleted, and so they will have to notify the helpdesk which account they intend to keep.
• Dial-up and internet services are free, and it is not mandatory for the users to make a donation to VCN in order to have their PPP access activate. However, VCN rely on donations to support its operations. Always ask the users for a donation whenever they request for a PPP access.