Email Troubleshooting

Receiving duplicate email messages


Customer reports that they are receiving duplicate emails whenever they try to receive emails usig a 3rd party client


This usually happens when received emails have one or more attachments that are too large to download with dial up, using email clients like Outlook/Thunderbird. The emails get “stuck” and when you try to get your messages again, the server starts sending you all the messages over again.

  • To resolve this, ask the user to login through our Webmail to delete/move the email from the inbox, or temporarily use a highspeed internet connection to quickly deal with the issue.
  • If this does not resolve the issue, escalate to a senior staff