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Procedure VCN Account

Password Reset For Groups

Posted May 9, 2014 by VCN.

The authorized person of the organization must send us a signed letter on the group’s letterhead stating the following:

  1. The full name of the group and their login id
  2. They are the authorized group contact for their VCN account
  3. They are writing to request a password reset
  4. A phone number where they can be reached to establish their identity and their preferred password
  5. Fax the letter to us at 1-855-299-0647
  6. When we have receive the letter, someone on the help desk team will call them.

Note: An online change takes effect immediately. A change request for us can take a few business days to complete. We try to complete all change requests by the end of the working week.

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