Password Reset For Groups

The authorized person of the organization must send us a signed letter on the group’s letterhead stating the following:

1. The full name of the group and their login id
2. They are the authorized group contact for their VCN account
3. They are writing to request a password reset
4. A phone number where they can be reached to establish their identity and their preferred password
5. Fax the letter to us at 1-855-299-0647
6. When we have receive the letter, someone on the help desk team will call them.

Note: An online change takes effect immediately. A change request for us can take a few business days to complete. We try to complete all change requests by the end of the working week.