Password reset

PURPOSE

Procedure on how to reset a password for an individual or group

STEPS TO BE TAKEN

1. Password Resets for Individuals
   Users request password by either coming to the office with picture ID, or phoning VCN Helpdesk.
   The user has the option to choose their own password as long as it adheres to the rules:

   Rules for creating a password.

   • Must be 6 to 8 characters long
   • Must have at least one letter and one number

   To reset the password:

   1. Open PUTTY.
   2. Double click on “vcn” at the “Saved Sessions” list.
   3. Enter your log in and password.
      Your password is not repeated with *’s, to prevent password theft.
   4. Press “q“.
   5. Press “f” then Enter to choose the full menu system. This will quit the welcome message.
   6. Press “n” to say no when asked to change your terminal emulation settings then enter.
   7. Press “v” to access the admin menu then enter.
   8. Press “y” to say yes when asked to execute script.
   9. At the main Administration menu, press “y” to select “Reset password for user “.
   10. Follow the prompt and provide the information that is asked.
   11. Give a new password different from user’s previous password.

2. Password Resets for Groups
   1. The authorized person of the organization must send us a signed letter on the group’s letterhead stating:
      • The full name of the group and their log in id
      • They are the authorized group contact for their VCN account
      • They are writing to request a password reset
      • A phone number where they can be reached to establish their identity
      • and their preferred password
   2. Fax the letter to VCN. (See About us for the fax number)
   3. The sys-administrator will call the customer when we have received the letter.
   4. Ask the customer to wait 3 to 5 business days for the password to come into effect. If they have problems after that, ask them to call VCN Helpdesk.

Note:

• Password resets take into effect after 6PM.