PROBLEM DESCRIPTION
Users are unable to connect to the internet using VCN dial up access
CAUSE OF ISSUE
Problem with the dial up servers
SOLUTION
- Verify if there is an issue with the dial up servers
- Open the MRTG to see the current trend on how many users are connected via dial up. If the graph shows no users are logged in, it can be a sign that there is an issue with the servers
- Call the dial up numbers. You should hear high-pitched squealing tones. If you hear:
- A busy signal – The lines are busy. Users can try again or use a different number to dial up. Check MRTG to see usage to verify this.
- Static or popping noise – Line quality for this number is bad. Escalate this issue to a senior staff or system administrator.
- Continuous ringing and the access number do not pick up the line – Access could be down. Check the MRTG graph to verify usage. Escalate issue to the system administrator.
- Escalate this issue to VCN system administrator