Email Help Procedure

Delayed VCN Emails

If you have sent an email from your VCN account, and the intended recipient did not receive the email, and you have not received an error/bounced message, it could mean that VCN’s email server is temporarily overloaded or the receiving server is experiencing temporary problems. VCN’s servers do try to resend emails for approximately one day. If the email is still not sent after a day, you will receive an error message. You can check our Announcements on our main page for any VCN server problems, or contact our Help Desk for more information.