QUESTION

What are the requirements to reset a password?

ANSWER

For Individuals:

• A picture ID for walk-in clients, and
• Their birthday and mother’s maiden name

Note:

• Password resets take into effect after 6PM.

For Groups:

• A signed letter on the group’s letterhead from the authorized person of the organization. The letter must state the following:
  • The full name of the group and their login id
  • They are the authorized group contact for their VCN account
  • They are writing to request a password reset
  • A phone number where they can be reached to establish their identity
  • and their preferred password

Note:

• The letter can be sent by Fax to us at 1-855-299-0647.
• The sys-administrator will call the client when tne letter is received.
• It can take 3 to 5 business days for the password to come into effect.
• Password resets take into effect after 6PM.

QUESTION

How do I cancel my VCN account?

ANSWER

To cancel or delete a VCN account, the user must send an email using their VCN email account to [email protected] requesting a cancellation.

QUESTION

What are the requirements to activate VCN account for PPP access?

ANSWER

• a picture ID in person, or
• mailing a cheque

QUESTION

How do I request additional VCN account for my organization?

ANSWER

1. Complete the online application form for each individual account.
   • For each email account, use an enumeration of the group’s main login for each account’s login (ie if your group’s main login is cup, use ‘cup1’, ‘cup2’, etc, as the login id).
   • For the address, use the organization’s address.
2. Print out the Letter of Agreement and make sure one of the group’s representatives fills it out.
3. Fax or mail in the Letter of Agreement to Vancouver Community Network.

   Mailing Address:

   Vancouver Community Network
   280 – 111 West Hastings St. Vancouver, BC, V6B 1H4

   Fax Number:

   1-855-299-0647

QUESTION

How do individuals/groups request for a VCN account?

ANSWER

1. Complete the online application form.
   This step is only to create the dial up, email and web space.
2. Verify their account by asking for:
   • a picture ID in person or
   • mailing a cheque

    

   NOTE:

   • For groups, make sure the the contact’s name shown in putty matches the group’s representative’s ID or cheque.
   • Verifying the account enables the dial up and sending email by activating their PPP account.