PROBLEM DESCRIPTION
Unable to receive new emails in VCN email account
CAUSE OF ISSUE
There is a 100 MB mailbox limit enforced. If users report that they are not able to receive emails, it is most likely that their inbox has reached 100 MB.
SOLUTION
- Check the reports released regarding mailbox that reached the 100MB limit to see if their username is on the list.
- Check with the customer if they recently received any email warning about the size of their mailbox.
- If their mailbox has indeed reached the limit, ask them to delete emails to reduce the inbox size so that they can start receiving
- Escalate this issue to a senior staff, if you are unable to resolve the issue after making sure that mailbox is below the 100 MB limit