PROBLEM DESCRIPTION
Customer reports that they are receiving duplicate emails whenever they try to receive emails usig a 3rd party client
CAUSE OF ISSUE
This usually happens when received emails have one or more attachments that are too large to download with dial up, using email clients like Outlook/Thunderbird. The emails get “stuck” and when you try to get your messages again, the server starts sending you all the messages over again.
SOLUTION
- To resolve this, ask the user to login through our Webmail to delete/move the email from the inbox, or temporarily use a highspeed internet connection to quickly deal with the issue.
- If this does not resolve the issue, escalate to a senior staff