Procedure VCN Dialup

Configuring Windows 2000

Posted May 9, 2014 by VCN.
  1. Right-button click on My Network Places and select Properties.
  2. Double-click on Make New Connection.
  3. A wizard will appear
Type of User Phone Number
Regular User 604-638-0189
Community Group 604-638-0195
Alternate Number 604-638-1365
  1. Click Next to continue. A list of items will appear. Select Dial-up to the Internet<. Click Next.
  2. On the next page, select I want to setup my connection manually. Click Next.
  3. On the next page, select connect through a modem. Click Next.
  4. Uncheck the use area code and dialing rules. Enter the 10-digit phone number for your type of user. Click Next.
  5. Now enter your username and password and click Next. Type “VCN ” for the connection name and click Next.
  6. You may be asked if you wish to setup your email account. Select No if you are not using Outlook Express as your email client. Click Next. You are now done. Uncheck the “connect to the Internet immediately” box and click Finish.
  7. Double-click on the VCN icon in the network and dial-up connections window, and click on the Properties button.
  8. Now select the Options tab and set your redial attempts and idle time. Click on the prompt for phone number box. When you’re done, click  OK.
  1. In the Network and dial up connections window, right-button click VCN<.
  1. Click Create Shortcut.
  2. Click Yes.
  1. To use your Internet Connection, go to your desktop and double click on VCN.
  1. Click Dial.

Procedure VCN Dialup

Configuring Windows 95/98/ME

Posted May 9, 2014 by VCN.
  1. Double-click My Computer on your desktop.
  2. Double-click Dial-up Networking. (In Windows ME, this is a link on the left side)
  3. Double-click Make New Connection.
Type of User Phone Number
Regular User 604-638-0189
Community Group 604-638-0195
Alternate Number 604-638-1365
  1. In Type a name for the computer you are dialing, type ’VCN’.
  2. Type in the 10-digit phone number for your type of user, and then click Next.
  3. Click Finish.
  4. To place the shortcut on your desktop, go to the ‘Dial-up Networking’ window and right-button click VCN.
  1. Click Create Shortcut.
  2. Click Yes.
  1. To use your Dial-up Networking connection, go to your desktop and left-button click VCN.
  1. Type your VCN user name and password into User Name and Password.
  2. Click Save Password check box.
  3. Click Connect.

Procedure

Answering Calls

Posted April 20, 2014 by VCN.
PURPOSE

Guide on how to answer calls

STEPS TO BE TAKEN

Answer the phone with: “VCN Helpdesk, George speaking, how can I help you?”

Pick up the phone when you can. If you can’t resolve the call right away, take down as much details as necessary to identify the problem. Inform the customer that you will look for the answer and will try to call them back as soon as possible. Most questions from callers can be answered using this knowledge base site, Volunteer Manual or the help pages of the VCN website.

  1. Be aware and willing.
  2. If you are on the phone, acknowledge the person waiting and tell the person you will call them back shortly.
  3. Do not answer the phone when you are in the middle of helping someone in the office.
  4. Be aware of sudden or developing systems problems: if several people call in with a similar problem within a short period of time, it may be a sign that we have a problem with the server. Gather exact details about the problem (such as time it occured) and make a staff person aware of the details.

For a guide on what information to list down, click here

The phone also has a FreePBX voice mail system, which will take a message if not answered.

Donations Procedure

Change for a Donation

Posted April 11, 2014 by VCN.
PURPOSE

Procedure on how to manage change for a donation

STEPS TO BE TAKEN
  • We recommend that members give exact change
  • They can get change from a store

If you need change for a donation, please request for change from the Volunteer Coordinator or Staff.

General Procedure VCN Tools

How to Log Voicemail Messages

Posted April 7, 2014 by VCN.
PURPOSE

Procedure for logging voicemail messages

STEPS TO BE TAKEN
  1. Open an internet browser and go to http://192.168.1.23/
  2. Click on ‘Voicemail & Recordings (ARI)’
  3. Enter the login ID and password of the voicemail mailbox
  4. Play each message and write down the details as you listen to them.
  5. Delete the message after you’ve listened and written them down.
Important Reminder:
  • Ask the on duty System Administrator or another volunteer for the login ID and password if you don’t know it yet.
  • Please do make sure to actually delete a message once you dealt with the call or written it down. It helps streamline the work for other volunteers.

Donations Procedure

Managing Donations from Groups

Posted April 7, 2014 by VCN.
PURPOSE

Procedure for handling donations from organizations

Please note that VCN will send official tax receipts to users who donate $25 or more each year.

STEPS TO BE TAKEN
  1. Open the money2db database program on the donations computer.
  2. Click Payments.
  3. Click Organizations.
    NOTE:
    If someone is writing a personal cheque for an organization, the receipt must be made out to the person who wrote the cheque not the organization.
  4. Scroll down and search for the organization.
  5. If the organization doesn’t exist in the donations database:
    1. Click Add New Organization.
    2. Enter the Organization’s contact information, then click Save.

     
    If they do:

    1. Highlight the group.
    2. Click Choose Highlighted Organization.

    6.  

  6. Always click on Donations and always select For “Donation”.
  7. Enter the cash or cheque amount. If it is a cash donation, check off “Cash” box.
  8. Enter the group’s login id if they have one.
    NOTE:
    • Do a User Search in Putty to find the correct login id.
    • For Family Donation, enter up to 4 VCN logins for each family members VCN account
  9. Print a copy of the receipt. If the user is in the office, also print a receipt for them.
    1. Click on View or Print Receipts.
    2. Click on the arrow buttons at the bottom to move to the last donation record. (ie Record 9 of 9 (Filtered)).
    3. Check the Date Paid field is today, then click Print Receipt.
    4. Save the document as a .pdf file using the CutePDF program.
      You must save the file inside the folder named Receipt and according to date.
      For example:
      If today’s date was January 10 2013, create a new folder named January 10 2013. Save the file according to the person’s username separated by an underscore and then type the word “Receipt“. An example would be vorvis_Receipt.
    5. Print the .pdf file you created.
  10. Hand the user the receipt.
  11. For VCN’s copy, write with a pen “Signed and Recorded by your name”under the 2nd line.
  12. Before you close the screen: If the donation is a check, stamp it on the back where it is labelled “Endorsement – Signature or Stamp” with the “FOR DEPOSIT ONLY…” stamp. Now write down the “Receipt #” on the back of the cheque too.
  13. Fold the paper into a three-fold.
  14. Paper-clip the cash or cheque to the paper. If the donation involves coins, place the receipt and donation inside an envelope.
  15. Slide it into the designated top drawer.