Email Help Procedure

Mozilla Thunderbird

  1. Open “Mozila Thunderbird” and select Email:step_1
  2. Enter the following:
    • Name (the name that will appear on e-mails sent)
    • E-mail address
    • Password
  3. Press “Continue” button when finished:step_3
  4. Select POP3 (keep mail on your computer):
  5. Click on the “Manual config” button:
  6. Look at Incoming Server settings and check that these values have been configured automatically. Otherwise, type in the following:
    • Incoming: POP3
    • Server hostname:
    • Port: 110
    • Authentication: Normal password
    • Username: Your VCN email address without the
  7. Look at Outgoing Server settings (SMTP) and input the information below. (Using VCN’s outgoing server requires you to register in advance):
    • Server hostname:
    • Port: 587
    • Authentication: Normal password
    • Username: Your VCN email address without the @vcn.bc.castep_8.1
  8. When you use VCN’s dial up connection:
    • Server hostname:
    • Port: 25
    • Select No Authentication
  9. If you are using another ISP please use their guide.

Email Help Procedure


To use the webmail program called ‘SquirrelMail’ you can login at the following address:

SquirrelMail offers an interface to your mail inbox that has lots of features and options, including:

  1. a folder system
  2. a filter system
  3. spellchecking with several international dictionaries
  4. several colour schemes
  5. and the ability to translate your messages using one of several translation servers on the Internet

E-mail any problems, comments, or suggestions you have with SquirrelMail to [email protected]

How to check folder size

Follow below steps to check your folder sizes.

  1. Sign in into your account through
  2. After you logged in into your account, click on “Folder Sizes” on the left column as shown below:
  3. In the new window, you can see the sizes of each folder depending on the number of emails and their attachments you have moves/saved in those folders.

** Always try to keep your folder’s sizes small and below 100MB. If your account is large, you may not receive emails and communications.

Email Help Procedure


  1. Under You can configure Email…, type your Email Address and Password
  2. For What type of account is this?, choose POP3.
  3. Under POP3 server, it should be
  4. Press Next
  5. For the SMTP server, it should be as well.
  6. Please uncheck the box where it states “Required Sign-in”.
  7. Press Next
  8. For Inbox checking frequency, you can leave it to Every 15 minutes
  9. Press Next
  10. For Give this account a name, type for example, Luis’ VCN
  11. For your name to be on outgoing messages, for example, type Luis Panagua
  12. Now, you have email on your Android Phone.

Email Help Procedure


  1. Go to Settings.
  2. Then, go to MailContactsCalendars.
  3. Choose Add Account.
  4. In the screen with different email options, choose Other.
  5. Now, press Add Mail Account.
  6. And, then fill your information: NameEmail, and Password.
  7. The next step, under Incoming Mail Server, is to fill in the Host,User Name, and Password.
  8. Under Outgoing Mail Server please follow the instructions provided by your Internet provider.
  9. Press Next and you will be done.

Email Help Procedure

Automatic Forwarding

Automatic Forwards using PINE or Telnet

  • Log into Telnet using telnet://
  • Go to “[5]E-mail – Send and receive electronic mail – Email options”
  • Go to “* [8]Change your email forwarding options”
  • Go to “[1]Forward Your E-mail Elsewhere”
  • Beside “Where would you like to forward to:” enter the email address you want to forward to.
  • Press ENTER.
  • Press ENTER again.

Email Help Procedure


Users could also use our Telnet access to check and send emails

Or to open Telnet manually

  1. Open the Start Menu and click Run
  2. Type telnet and press ENTER
  3. In the window that opens type open and press ENTER
  4. Login with your VCN username and password


Email Help Procedure

Apple Mail

  1. Open Mail (click it on the Dock or open it from the Applications folder).
  2. If the “Welcome to Mail” assistant does not appear, choose Add Account from the File menu.
  3. Fill in the Full NameEmail address, and Password fields.
  4. Note: Your email account password will be stored in Keychain to allow you to automatically log in to your email account when you open Mail.
  5. Deselect “Automatically set up account” if it is enabled. Click Continue to proceed.
  6. Choose the proper Account Type, which is POP.
  7. Give your account a useful description, such as “Anne’s VCN Account”. It can be called whatever you want.
  8. Enter your Incoming Mail Server, which is mail.vcn.bc.caUser Name and Password. Click Continue to proceed.
  9. For Outgoing Mail Server, enter a useful description such as “VCN’s Outgoing Mail Server”.
  10. Enter the Outgoing Mail Server details, which is
  11. Make sure also that Use only this server is checked.
  12. If necessary, uncheck “Use Authentication”. Click Continue to proceed.
  13. Verify your settings in the Account Summary. Check “Take account online”. Click“Create” to complete the process.

Email Help Procedure

Windows Live Mail

  1. Open Windows Live Mail
  2. A Pop-Up should automatically appear to add an e-mail account.
    NOTE: If it does not appear automatically: go to Accounts tab and click on Email button on the left panel.


  3. Enter the address to be shown in your e-mail eg. [email protected] in the E-mail address field.
  4. Enter your VCN password in the Password field. If you would like Windows Live Mail to remember your password make sure the Remember password check box is checked.
  5. Enter your Display Name. This is the name that will appear to people when you send e-mails.
  6. Click Next.
  7. Under Incoming Server Information enter in the incoming server field.
  8. Under Outgoing Server Information enter in the outgoing server field. (Using the Outgoing Mail Server ‘’ first requires registering for access HERE)
  9. Click Next. Then click Finish.

Email Help Procedure

Outlook Express

There are minor differences in the layout between the two applications, however the information and which step you put the information in should be very similar.

    1. Start Outlook Express, and on the Tools menu, click Accounts.ol_express_1
      NOTE: If the Internet Connection Wizard starts up automatically, skip ahead to step 3.
    2. Click Add, and then click Mail to open the Internet Accounts Wizard:ol_express_2
    3. On the Your Name page of the wizard, type your name as you want it to appear to everyone who gets e-mail from you, and then click Next.Most people use their full name, but you can use any name-even a nickname-that people will recognize:
    4. On the Internet E-mail Address page, type your e-mail address, and then click Next:ol_express_4
    5. On the E-mail Server Names page, you will be using a POP3 account:
      • The Incoming mail server will be:
      • The Outgoing SMTP server will be:
      • NOTE: If you wish to use Telus or Shaw as your internet provider, please go to your provider’s website and follow their Outgoing Server settings.
      • NOTE: Using the Outgoing Mail Server ‘’ first requires registering for access HERE.


    6. On the Internet Mail Logon page, type your account name and password.
    7. Click Next, and then click Finish.


8. Now we need to reconfigure Incoming/Outgoing server settings. From the Tools menu, click Accounts and press on Properties button:

9. Go to Advanced tab:

10. Change Incoming/Outgoing server settings as following:

    • Incoming settings:
      Incoming mail: 110
      Check “The server requires a secure connection (SSL)” check-box
    • Outgoing settings:
      Outgoing mail (SMTP): 587
      Check “The server requires a secure connection (SSL)” check-box


11. Press on OK button.

Help Procedure VCN Dialup

Ubuntu 7-9 with Gnome PPP

  1. Click on Application -> Internet -> Gnome PPP
  2. A Gnome PPP message box will appear
  1. Click on setup button.
  2. Click on Detect button beside the device menu and wait till the pop up box disappears.
  3. Click on Close button.
  1. Back to Gnome PPP message box
Type of User Phone Number
Regular User 604-638-0189
Community Group 604-638-0195
Alternate Number 604-638-1365
  1. Type in your username in the username box
  2. Type in your password in the password box
  3. Check on Remember password box
  4. In the Phone number box, put the 10 digit number without hyphens
  5. Click Connect button
  1. Creating Dial-up Shortcut To the desktop
  1. Click on Application -> Internet
  2. Drag Gnome PPP to the desktop
  1. Next time you want to connect VCN
  1. Click on the GNOME PPP
  2. Make sure you have correct username, password and phone number
  3. Click Connect and you are good to go