News

Update: Dial-up maintenance Tues Sept 10 at 1pm

Update: The dial-up maintenance completed on Tuesday, September 10, 2013 at 2:30pm. There was a short downtime for the dial-up line, 604-638-1365. There was no downtime for 604-638-0189 and 604-638-0195 during the maintenance and all dial-up numbers are operational.

On Tuesday, September 10, 2013 at 1pm, VCN will be maintaining our dial-up lines. If you are connected to our dial-up service you might be disconnected for a short time. Please try reconnecting in a few minutes.

During the maintenance, VCN will be reducing the number of dial-up lines because they are underutilized. There will be no change to the quality of service.

If you have any issues please contact the VCN Help Desk at 778-724-0826 extension 0.

 

News

Mailing list domain name vancouvercommunity.net renewed

On Thursday, July 18, 2013, the domain name, vancouvercommunity.net, expired and was renewed on the same day. VCN has taken steps to update contact information and create procedures to make sure all domain name's own by VCN do not expire in the future.

The domain name, vancouvercommunity.net, is mainly used by mailing lists. No mailing list messages were lost at that time but there could have been a delay in processing messages. Also, the mailing list web interface might not have been accessible.

We are sorry for the inconvenience.

News

CN Help Desk closed Mon May 20th

The VCN Help Desk at 704-333 Terminal Ave will be closed for Victoria Day on Monday, May 20th.

The VCN Help Desk will re-open on Tuesday. May 21th at 10am.

News

VCN Help Desk closed on Friday, Mar 29th and Monday Apr 1st

The VCN Help Desk at 704-333 Terminal Ave will be closed for the holidays on Friday, March 29th and  Monday, April 1st.

The VCN Help Desk will re-open on Tuesday. April 2nd.

 

News

RESOLVED: VCN web down on Sat, Mar 23, 2013

RESOLVED: The VCN web site and other WebGUI sites were restored on Saturday, March 23, 2013 at 7pm.

Due to a hard drive error the VCN web site and other WebGUI sites were down on Saturday, March 23, 2013.

News

Scheduled Network Maintenance on Wed, March 20th at noon

There will be a scheduled network maintenance on Wednesday, March 20, 2013 between noon and 1pm. The downtime will be short and will be five minutes or less.

If you have any issues after the network maintenance please call the VCN Help Desk at 778-724-0826 or email help@vcn.bc.ca.

News

Resolved – Dial-up issue Mar 1st

On Friday, March 1, 2013 around 5am a network switch partially failed. Only dial-up service was affected.

On Friday, March 1, 2013 at 4pm a new network switch was installed and full service was restored at that time.

The replacement of the network switch would have affected other VCN services for a few minutes.

If you have any further issues please contact the VCN help desk at 778-724-0826 Monday to Friday from 10am to 4pm.

News

Resolved – Dial-up issue Jan 15th

On Tuesday, January 15, 2013 around 9pm the dial-up service at 604-638-0189 and 604-638-0195 were down. The problem was caused by the authentication service.

Dial-up service was restored at 11pm. The backup and text dial-up line 604-638-1365 was down earlier and was restored at the same time.

Please contact the VCN help desk at 778-724-0826 if you have any further issues.

 
 

News

VCN help desk closed on Fri, Dec 21th and reopens on Wed, Jan 2nd

The VCN help desk at 705-333 Terminal Ave will be closed on Friday, December 21, 2012 and it will reopen on Wednesday, January 2, 2013.

The VCN help desk phone number, 778-724-0826, and email contact, help@vcn.bc.ca, will be operating at limited capacity.

News

Resolved – Network switch issue

On Wednesday, December 12, 2012 around 8pm a network switch failed. This caused VCN servers to lose Internet connectivity. The switch was replaced around 10pm and all services are online.

If you have issues connecting to VCN services please call 778-724-0826 or email help@vcn.bc.ca.