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Posts By: Admin

2015 April Newsletter

PDF Version ANNOUNCING! TECH|TEAM MOVES TO WOODWARD’S HERITAGE BUILDING VCN Tech|Team has been relocated to the beautiful Woodward’s Building at 111 West Hastings Street, Second Floor. Drop-in for free access to computers and the Internet.  It is open to the community from 10am to 4pm Monday to Friday, with technicians on hand to provide solutions… Read more »

Dial Up Internet Connection Problem Fixed

On Wednesday, January 28, 2015, at 8:30am, we experienced issues with our dial up service. Internet connectivity with dial up was not working. Users were able to connect to local services such as their VCN email but external websites would not have worked. This issue was fixed at 10:45am but recurred at 11:30am. The issue… Read more »

VCN outgoing mail service registration form

Dear VCN users, If you ever had problems with sending emails with another internet provider (e.g. Shaw, Telus, etc).  VCN is now offering outgoing email service. This allows you to send emails with any internet provider. Please fill out the form below if you are interested in receiving the outgoing mail service. How does it… Read more »

Email server update

On Thursday, September 25th at 3:00pm the email server was updated. Due to a misconfigured setting, email were stored in the wrong location. The problem was resolved on Thursday, September 25th at 5pm. No messages were lost in the process. If may take a few minutes for messages sent during the issue to arrive in… Read more »

Fake emails – Never provide VCN account information

People have been receiving fake emails asking for their VCN account information. VCN will never ask for your account information in an email. Please do not reply to any messages asking for your VCN account information. For assistance please contact the VCN Help Desk by email at or call 778-724-0826 extension 0.

VCN closed on Monday August 4th

VCN will be closed on Monday August 4th and will reopen on Tuesday, August 5th. Please leave a voice message at 778-724-0826.

VCN’s Street Messaging System funded by CIRA

VCN is developing a web-based text messaging platform that will instantly connect street involved, disadvantaged and vulnerable people in Metro Vancouver with vital information about shelter, food services, health alerts and employment/training opportunities. Starting in the Downtown Eastside, and using simple text messages, VCN will web-enable direct messaging to help end street homelessness, locate emergency… Read more »

Picket line outside Help Desk building

The Main Street Education Centre is located in the same building at the VCN Help Desk. There is a picket line outside the building and the 411 Seniors Centre will be closed on Monday, May 26, 2014. The VCN Help Desk will be operating at limited capacity. The suite’s door will be closed. Phones and… Read more »