Dial-up
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Help Pages
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Setting up Dial up
Please, select your operating system from the list below:
✔ Windows 95/98/ME - Slide Down || Slide Up
- Double-click My Computer on your desktop.
- Double-click Dial-up Networking. (In Windows ME, this is a link on the left side)
- Double-click Make New Connection.
- In Type a name for the computer you are dialing, type 'VCN'.
- Type in the 10-digit phone number for your type of user, and then click Next.
| Type of User |
Phone Number |
| Regular User |
604-638-0189 |
| Community Group |
604-638-0195 |
| Alternate Number |
604-638-1365 |
- Click Finish.
- To place the shortcut on your desktop, go to the 'Dial-up Networking' window and right-button click VCN.
- Click Create Shortcut.
- Click Yes.
- To use your Dial-up Networking connection, go to your desktop and left-button click VCN.
- Type your VCN user name and password into User Name and Password
- Click Save Password check box.
- Click Connect.
✔ Windows 2000 - Slide Down || Slide Up
- Right-button click on My Network Places and select Properties.
- Double-click on Make New Connection.
- A wizard will appear
- Click Next to continue. A list of items will appear. Select Dial-up to the Internet. Click Next.
- On the next page, select I want to setup my connection manually. Click Next.
- On the next page, select connect through a modem. Click Next.
- Uncheck the use area code and dialing rules. Enter the 10-digit phone number for your type of user. Click Next.
| Type of User |
Phone Number |
| Regular User |
604-638-0189 |
| Community Group |
604-638-0195 |
| Alternate Number |
604-638-1365 |
- Now enter your username and password and click Next. Type "VCN" for the connection name and click Next.
- You may be asked if you wish to setup your email account. Select No if you are not using Outlook Express as your email client. Click Next. You are now done. Uncheck the "connect to the Internet immediately" box and click Finish.
- Double-click on the VCN icon in the network and dial-up connections window, and click on the Properties button.
- Now select the Options tab and set your redial attempts and idle time. Click on the prompt for phone number box. When you're done, click OK.
- In the Network and dial up connections window, right-button click VCN.
- Click Create Shortcut.
- Click Yes.
- To use your Internet Connection, go to your desktop and double click on VCN.
- Click Dial.
✔ Windows XP - Slide Down || Slide Up
- Click the Start button, and select Programs, Accessories, Communications, New Connection Wizard.
- A wizard will appear.
- Click Next to continue. A list of items will appear. Select Connect to the Internet. Click Next.
- On the next page select Set up my connection manually and click Next.
- On the next page select Connect using a dial-up modem and click Next.
- Type VCN for your ISP Name. Click Next. Type in your 10-digit phone number for your type of user.
| Type of User |
Phone Number |
| Regular User |
604-638-0189 |
| Community Group |
604-638-0195 |
| Alternate Number |
604-638-1365 |
- Now enter your VCN username and password and uncheck all three options. Click Next.
- Check the Add a shortcut to this connection to my desktop box. Click Finish.
- Double-click the VCN icon in the desktop area, and the Connect VCN window will appear. Click the Properties button.
- Select the Options tab and set the redial attempts and idle time. Uncheck the Redial if line is dropped box. Click OK. Click Cancel and exit.
- To use your Internet connection next time, go to the Desktop and double-click the VCN icon.
- Click Dial.
✔ Windows Vista - Slide Down || Slide Up
- Click the Start button, and click on Connect To.
- The Connect to a network window will appear.
- Click on the Set up a connection or network link to continue. It is on the bottom left corner of the window.
- On the next page click on Set up a dial-up connection and click Next.
- For the Dial-up phone number, type in the 10-digit phone number for your type of user.
| Type of User |
Phone Number |
| Regular User |
604-638-0189 |
| Community Group |
604-638-0195 |
| Alternate Number |
604-638-1365 |
- Now enter your VCN username and password.
- If you want the computer to remember your password check Remember this password.
- For the Connection name type in VCN.
- Make sure that Allow other people to use this connection is not checked.
- Click on the Connect button. Your computer will attempt to connect to VCN.
- If the connection is successful you will see the You are connected to the Internet window. Click on Close.
- If you see The Internet connectivity test was unsuccessful make sure the previous settings are correct. If you need assistance click on Diagnose the problem and call the help desk.
- If you see the Select a location for the 'VCN' network window. Click on Public location and then click on Close.
- To use your Internet connection next time, click on the Start button, click on Connect To, and then click on Connect to a network.
- Select the VCN dial-up connection and click on Connect.
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Please, select your operating system from the list below:
✔ Mac OS 8.5 - 9 - Slide Down || Slide Up
- Click on the apple menu -> control panels-> Remote Access.
- Where it says "Name", enter your username. In the "Password" box, enter your password. Click on the "Save Password" box
- Next to "Number", type in the 10-digit phone number for your type of user.
- In Type a name for the computer you are dialing, type 'VCN'.
- Type in the 10-digit phone number for your type of user, and then click Next.
| Type of User |
Phone Number |
| Regular User |
604-638-0189 |
| Community Group |
604-638-0195 |
| Alternate Number |
604-638-1365 |
- Click on the "Options" button and then click on the "Redialing" tab. Configure your redial settings and make sure where it says "Redial", says "Redial main number only"
- Click on the "Connection" tab and make sure that the "Use verbose logging" box is not checked.
- Under "Reminders", please check "Flash icon in menu bar while connected" and "Disconnect if idle for 10 minutes".
- Click on the "Protocol" tab and set "Use protocol" to PPP. Uncheck all four boxes.
- Click "OK". Click on the box in the top-left hand corner to close Remote Access. You will now be asked to save the changes, click "Yes".
- Now please go to the apple menu->control panels->TCP/IP
- Where is says "Connect via", change it to PPP and where it says "Configure", change it to "Using PPP server". Now, where it says "Name server addr." Type in 207.102.64.2 on the first row and 207.102.64.1 on the second row.
- On the right hand side of the window., you will see at least one box that says "Search domains". Enter vcn.bc.ca in this box. If you see "Starting domain name" and "Ending domain name" please type in vcn.bc.ca as well.
- Now close the window by clicking on the box in the top-left hand corner of the window. You will now be asked to save the changes, click "Yes".
- To connect to VCN, Click on the apple menu->control panels->Remote Access. Click connect
✔ Mac OS 9.x - Slide Down || Slide Up
- Click on the apple menu -> control panels-> Remote Access.
- Where it says "Name", enter your username. In the "Password" box, enter your password. Click on the "Save Password" box
- Next to "Number", type in the 10-digit phone number for your type of user.
- In Type a name for the computer you are dialing, type 'VCN'.
- Type in the 10-digit phone number for your type of user, and then click Next.
| Type of User |
Phone Number |
| Regular User |
604-638-0189 |
| Community Group |
604-638-0195 |
| Alternate Number |
604-638-1365 |
- Click on the "Options" button and then click on the "Redialing" tab. Configure your redial settings and make sure where it says "Redial", says "Redial main number only"
- Click on the "Connection" tab and make sure that the "Use verbose logging" box is not checked.
- Under "Reminders", please check "Flash icon in menu bar while connected" and "Disconnect if idle for 10 minutes".
- Click on the "Protocol" tab and set "Use protocol" to PPP. Uncheck all four boxes.
- Click "OK". Click on the box in the top-left hand corner to close Remote Access. You will now be asked to save the changes, click "Yes".
- Now please go to the apple menu->control panels->TCP/IP
- Where is says "Connect via", change it to PPP and where it says "Configure", change it to "Using PPP server". Now, where it says "Name server addr." Type in 207.102.64.2 on the first row and 207.102.64.1 on the second row.
- On the right hand side of the window., you will see at least one box that says "Search domains". Enter vcn.bc.ca in this box. If you see "Starting domain name" and "Ending domain name" please type in vcn.bc.ca as well.
- Now close the window by clicking on the box in the top-left hand corner of the window. You will now be asked to save the changes, click "Yes".
- To connect to VCN, Click on the apple menu->control panels->Remote Access. Click connect
✔ Mac OS X - Slide Down || Slide Up
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Please, select your operating system from the list below:
✔ Ubuntu 7-9 - Slide Down || Slide Up
- Click on System -> Administration -> Network
- A Network Setting box will appear
- Click on Modem connection button.
- Click on Properties button.
- A ppp0 Properties message box
- Check Enable this connection
- In the Phone number box, put the 10 digit number without hyphens
| Type of User |
Phone Number |
| Regular User |
604-638-0189 |
| Community Group |
604-638-0195 |
| Alternate Number |
604-638-1365 |
- Type in your username in the username box
- Type in your password in the password box
- Click on the Modem tab
- Select your Modem port
- Select Volume to Low
- Click on the Options tab
- Check "Set modem as default route to Internet".
- Check "Use the Internet service provider nameservers".
- Check "Retry if the connection breaks or fails to start".
- Click Ok button
- Click Close button to exit
- Connecting to VCN dial-up service
- Click on System -> Administration -> Network
- Check the check box beside Modem connection to start connection.
- You will now hear the modem dialing if set up properly.
- After the modem's sound stops, click close button to close window.
- Now you can start using Internet!
- Disconnecting to VCN dial-up service.
- Click on System -> Administration -> Network
- Uncheck the check box beside Modem connection to stop connection.
- Click close button to close window and you are now disconnected.
✔ Ubuntu 7-9 with Gnome PPP - Slide Down || Slide Up
- Click on Application -> Internet -> Gnome PPP
- A Gnome PPP message box will appear
- Click on setup button.
- Click on Detect button beside the device menu and wait till the pop up box disappears.
- Click on Close button.
- Back to Gnome PPP message box
- Type in your username in the username box
- Type in your password in the password box
- Check on Remember password box
- In the Phone number box, put the 10 digit number without hyphens
| Type of User |
Phone Number |
| Regular User |
604-638-0189 |
| Community Group |
604-638-0195 |
| Alternate Number |
604-638-1365 |
- Click Connect button
- Creating Dial-up Shortcut To the desktop
- Click on Application -> Internet
- Drag Gnome PPP to the desktop
- Next time you want to connect VCN
- Click on the GNOME PPP
- Make sure you have correct username, password and phone number
- Click Connect and you are good to go
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Dialup Connection Problems
There are a few basic areas where a Dial up problem can occur. Errors often occur between your computer and your modem, between your modem and our server, or our server does not accept your username/password. Here are a few common Error Codes and the most common solution for them.
678 - There is no answer.
Solution: Check that you are dialing in to the correct server. 604-638-0189 for regular VCN users
680 - There is no dial tone.
Solution: Ensure that your phone line is connected to a phone outlet and to the correct port on your modem, usually Line or Line In
691 - Access denied because username and/or password is invalid on the domain.
Solution: For VCN accounts, you only need the username and not the @vcn.bc.ca, also your username and password are both case sensitive
797 - The modem could not be found.
Solution: If your modem seems to be correctly installed and you receive this error, you need to install/update the driver for the modem
Other common problems:
Two other common problems are software configuration and line quality.
Email clients, such as Outlook, sometimes automatically disconnect you after it is done checking your email. This can usually be fixed in your email account’s General Settings.
If you are getting frequent random disconnections, your line quality could be the problem. Try changing or shortening the phone line and remove any splitters.
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How to Report an Error
If you having a problem and are a registered user of VCN, please help us to identify you on our system by providing us your full name, your username (not the password), and phone number.
Please provide a clear description, any error message(s), and the events leading to the problem. Also include which operating system you use, for example: Windows XP, Windows 98/ME or Macintosh OSX, and other software or hardware details that may help identify the problem. Our staff can only help if they can identify what kind of problem you're having. The information you provide determines the next steps to be done and how we can fix it or help you to solve it.
Consider what changes you have made before the error occurred. How often does the error occur? When does the issue occur? Have you encountered similar problems before?
I recently got a second hand computer that I would like to set up to VCN dial up. I created the connection from the guide VCN gave us. The new computer is using Windows XP. When I try to connect I get the error: 797 - The modem cannot be found.
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