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Posts Categorized: News

VCN help desk closed on Fri, Dec 21th and reopens on Wed, Jan 2nd

The VCN help desk at 705-333 Terminal Ave will be closed on Friday, December 21, 2012 and it will reopen on Wednesday, January 2, 2013. The VCN help desk phone number, 778-724-0826, and email contact, help@vcn.bc.ca, will be operating at limited capacity.

Resolved – Network switch issue

On Wednesday, December 12, 2012 around 8pm a network switch failed. This caused VCN servers to lose Internet connectivity. The switch was replaced around 10pm and all services are online. If you have issues connecting to VCN services please call 778-724-0826 or email help@vcn.bc.ca.

WordPress Hosting

VCN now provides WordPress hosting for all groups and non-profit organizations. To request a WordPress site please email sys-admin@vcn.bc and include your group's VCN user name. WordPress allows groups to easily create a web site or blog. For more information please see the WordPress service page.

RESOLVED – VPL network issue

On Wednesday, August 22, 2012 between 11:50am and 12:30pm the Vancouver Public Library had a network issue that caused Internet traffic to be blocked. During that time connections to VCN services would have been blocked. The problem has been resolved and all VCN services are online.

VCN power maintenance completed – July 18th

The power maintenance on July 18th between 11am and noon has been completed. All systems are operational. If you have any issues please email help@vcn.bc.ca or call the help desk at 778-724-0826 extension 1.

Malware warning – check for infection before Monday July 9th

On Monday, July 9th, 2012, computer systems infected with the DNS Changer malware will not be able to connect to the Internet. To see if you are infected please visit http://www.dns-ok.us/. If you keep your antivirus software updated your computer should be safe. If you need assistance removing the malware please use the tools on… Read more »

WebGUI site and dialup issues resolved

Update: After further investigation, we found that a power disruption caused some servers to go down or fail. It is unlikely that the leap second directly affected VCN's services. On Saturday, June 30th, 2012, VCN's web site, other WebGUI sites, and VCN's dial-up service went down. Due to the time that the problem occurred, it… Read more »

Email issues related to the weekend power outage

Between Friday, June 15th 11PM and Monday, June 18th 10AM, an old email backup server was retrieving emails while the main email server was down. The backup server had some old emails so people would have received these old emails along with any new emails that was sent during the weekend. VCN will be restoring… Read more »

Resolved server issues and planned maintenance on Wed, June 20th between 10am and noon

During the planned power maintenance on Friday, June 15th, 2012, the emergency backup power failed to keep VCN's server operational. As a result, all servers lost power during the maintenance. Due to a faulty battery, VCN's main server was unable to startup automatically after the power failure and required maintenance. Dial-up and web sites were… Read more »